Tenant Services Coordinator

Lincoln Property Company is one of the larger institutional third-party managers in the country, and their DC commercial portfolio reflects that. This Tenant Services Coordinator role sits at the center of day-to-day building operations for a commercial office asset, handling the kind of behind-the-scenes coordination that keeps occupancy stable and tenants from calling the property manager directly in frustration.

The work itself is a mix of administrative coordination and genuine tenant relations. You're processing and coding invoices, managing billbacks, tracking certificates of insurance for move-ins and move-outs, keeping the work order system current, and making sure the right people get notified when something needs to be resolved. You'll also support fire drill prep and emergency procedures, maintain engineer on-call documentation, and help coordinate conference center bookings and tenant events. There's a process improvement component too, which in practice usually means finding where the communication gaps are and closing them before they become complaints.

The pay range posted is $28.85 to $31.25 per hour, and the role is fully in-office. That's worth stating plainly: this is an on-site position in Washington, DC with no remote option.

What strong candidates bring

• At least some exposure to commercial real estate operations, property management software, or a tenant-facing service environment
• Genuine comfort with Microsoft Office, particularly Excel for invoice coding and basic calculations
• Attention to COI requirements and expiration tracking (this tends to fall through the cracks more than it should)
• Clear written and verbal communication, especially when translating building operations issues into language tenants understand
• Strong organizational instincts without needing to be micromanaged on follow-up

A high school diploma is the minimum requirement, and up to two years of relevant experience is expected. A bachelor's degree is preferred but isn't a hard requirement if the experience is there.

One thing worth knowing about this kind of role: the learning curve in commercial tenant services is shorter than in multifamily, but the stakeholder complexity is higher. You're often coordinating between building engineers, vendors, property managers, and corporate tenant contacts simultaneously, and the expectations for response time are real. The candidates who do well here tend to be the ones who track their open items obsessively and communicate proactively rather than waiting to be asked for updates. That habit alone separates a solid coordinator from an average one.

Benefits include medical, dental, and vision coverage, a 401(k) with traditional and Roth options, flexible time off, and company-paid life insurance and long-term disability. Lincoln's scale also means there's genuine room to move into a property manager or assistant property manager role on the commercial side over time, which is a realistic next step for someone who performs well in a coordinator capacity.