Services Coordinator I (Gateway Rising, Woodlands Newell, Willow Terrace)

MidPen Housing has been building and operating affordable communities across Northern California since 1970, and this role sits at the center of what makes their model work. The Services Coordinator I position covers three family properties in the Menlo Park area: Gateway Rising, Woodlands Newell, and Willow Terrace. The work is onsite and resident-facing, connecting families to the programs and partnerships that help them stay stable and move forward.

On any given week, you might be running an after-school session, distributing food, coordinating a health workshop, or sitting with a resident who's in a crisis that doesn't fit neatly into a category. You'll track outcomes in Salesforce, submit documentation to external agencies, and keep your supervisor current on what's working and what isn't with community partners. The hours run Monday through Friday, 9 to 6, with at least one evening per week extending to 7 PM. Travel between the three properties is part of the job.

Outreach is a real and recurring responsibility here. You'll do door-to-door, phone, and email contact to make sure residents actually know about and use the services available to them. New residents especially need that initial connection, and it's often a coordinator like you who makes the difference between someone settling in and someone staying isolated. Strong communication skills matter, and bilingual fluency in English and Spanish is required for this specific role given the resident population at these properties.

What separates effective coordinators in this type of role from those who struggle is the ability to hold structure and flexibility at the same time. The documentation and compliance side is real and non-negotiable. But so is the ability to read a room, respond to a family in distress, and then get back to your punch list for the day. People who are strong in one area but weak in the other tend to burn out or fall behind.

What MidPen is looking for

• High school diploma or GED with at least one year of relevant experience in social services, community development, or a related field
• Direct experience working with families, youth ages 5 to 12, or older adults in a service or program setting
• Comfortable with the full Microsoft suite, Salesforce, Teams, and Zoom
• Bilingual in English and Spanish (required for this position)
• Solid judgment for low-to-moderate crisis situations and familiarity with mandated reporting requirements
• Progress toward a two- or four-year degree is preferred but not required

Pay runs $24.62 to $27.70 per hour depending on experience. MidPen offers a full benefits package including health, dental, vision, a 403(b) retirement plan, paid parental leave, education reimbursement, and more.

For someone early in a social services or affordable housing career, this kind of coordinator role builds a skill set that translates well. Program management, case documentation, crisis response, and community partnership work are all directly applicable to senior coordinator, program manager, or resident services director roles as you move up. MidPen's scale across 130-plus properties also means internal mobility is a real option for people who perform well.