Service Manager

What This Role Covers

Multifamily maintenance operations run on the Service Manager. Leasing fills units; the Service Manager keeps residents in them. At Huntington at Stonefield, a Dream Live Prosper Communities property in Houston, this position owns the full maintenance function: work order turnaround, make-ready scheduling, preventative maintenance, vendor oversight, and budget control through AppFolio.

The property requires lease-up experience. That's a specific ask. During a lease-up, vacant units hit the schedule in waves, turn timelines compress, and the make-ready process has to run without much margin for error. If you've managed a maintenance team through a lease-up before, you understand the pace this role operates at from the start.

Day to day, you're directing your team's work order assignments, targeting 24-hour completion on service requests and 5-day turns on vacancies. You're also in the field alongside your crew, handling HVAC, plumbing, electrical, appliance repair, and pool maintenance yourself when needed. This is a working manager role, not a desk job.

What You Bring

• HVAC certification required; EPA 608 or equivalent
• Proven background as a maintenance supervisor or HVAC service manager in multifamily
• Lease-up experience is required, not preferred
• Working knowledge of HVAC systems, plumbing, electrical, appliances, and pool equipment
• Experience managing vendor relationships and controlling OpEx budgets
• Comfortable with AppFolio or similar property management software for purchasing and work order tracking
• Valid driver's license with a clean record and a reliable vehicle for daily use and on-call rotation
• Own basic tools; ability to lift 50+ lbs and handle multi-floor physical demands daily
• Flexible schedule availability including weekends

The strongest candidates here will have run preventative maintenance programs before, not just reacted to breakdowns. PM schedules directly protect NOI by reducing emergency repair costs and extending equipment life. If you've built or improved a PM calendar at a previous property, that experience translates immediately.

This is a full-time, on-site position at 13100 Stonefield Drive, Houston, TX 77014. Dream Live Prosper Communities operates as part of DLP Capital, which has placed on the Inc. 5000 list of fastest-growing private companies for thirteen consecutive years.