Sales & Resident Experience Consultant - New Branufels, TX

Leasing is one of the few property management roles where sales skill and hospitality instinct have to work together in real time. A prospect walking a tour isn't just evaluating square footage; they're deciding whether they trust the person showing it to them. The Sales and Resident Experience Consultant role at Berkshire Creekside in New Braunfels, TX is built around that dynamic.

What This Role Actually Demands

Berkshire sets a minimum 20% closing ratio as a baseline expectation, which means you're not just greeting traffic and handing out brochures. You need to qualify prospects quickly, match them to the right unit, and guide a conversation toward a decision. That's a sales skill, and it requires practice, self-awareness, and a genuine interest in people's needs rather than just a script.

Beyond closing, you'll carry responsibility for the physical presentation of the leasing office, tour routes, and model units. Think of this as your own punch list, maintained daily. First impressions are fragile, and a single detail out of place on a tour can shift a prospect's confidence. You'll also track local market conditions and bring ideas to the property manager on marketing and resident satisfaction, so there's a real contribution expected here beyond the leasing desk.

Resident communication sits inside this role too. That means written and verbal correspondence that stays professional and warm across the full resident lifecycle, from inquiry through move-in and beyond.

What You'll Build Here

Candidates coming from hospitality, retail, or other customer-facing work often find this role a natural bridge into property management. The two years of transferable customer service experience Berkshire asks for matters less as a checkbox and more as evidence that you already know how to handle a difficult conversation, a busy Saturday, and a prospect who isn't sure yet.

What the role builds on top of that foundation is market awareness. Over time, you'll develop a working understanding of how New Braunfels compares to surrounding submarkets, how concessions affect traffic, and what drives a prospect to sign or walk. That knowledge is what separates a strong leasing consultant from an average one, and it's the foundation for moving into an Assistant Manager or Leasing Manager position down the line.

• At least two years of customer service or sales experience in any industry
• Strong written and verbal communication skills
• Comfort with and adaptability to new technology platforms
• Attention to detail in administrative tasks and property presentation
• A genuine interest in working with a wide range of people

Berkshire owns and manages its own properties, which means the team you're joining has direct skin in the asset's performance. That's a different environment than third-party management, and it tends to create more accountability and more cohesion at the site level. Benefits include three weeks of vacation, a 25% rent discount, personal development plans, and health insurance coverage.