Sales & Resident Experience Consultant - 179

The Skills This Role Runs On

Leasing is a sales discipline, and the best consultants treat it that way. This role at Estancia Townhomes calls for someone who can read a prospect quickly, match them to the right unit, and guide them through a decision without pressure tactics. Berkshire sets a closing ratio floor of 20%, which means you need more than a warm personality. You need follow-through, pipeline awareness, and enough product knowledge to make the case for your property on every tour.

The administrative side matters just as much as the sales side here. Accurate lease files, timely resident communications, and a leasing office that looks polished when a prospect walks in, these aren't background tasks. They're part of what creates the experience Berkshire is known for. Consultants who underestimate the paperwork side of this job tend to struggle once occupancy climbs and traffic picks up simultaneously.

What You'll Actually Be Doing Day to Day

Your mornings often start with a walk of the tour route and models. If a punch list item from the day before wasn't addressed, you catch it before the first prospect arrives. From there, the day shifts between responding to leads, conducting tours, processing applications, and staying current on what competing properties are doing in the market. Berkshire expects its leasing staff to know local market conditions well enough to contribute ideas to the property manager, not just execute them.

Resident communication runs through this role constantly. Whether it's a renewal conversation, a maintenance concern passed along professionally, or a simple check-in, the way you handle existing residents affects both retention and reputation. In a townhome community especially, where residents tend to stay longer and develop stronger ties to the property, that relationship-building work compounds over time.

• At least two years of customer service experience that translates into a sales context
• Comfort adapting to new leasing software and digital tools
• Strong written and verbal communication skills
• Ability to maintain professionalism across a wide range of resident and prospect interactions
• Genuine attention to detail in both administrative work and physical presentation of the property

What Makes Berkshire a Different Place to Do This Work

Berkshire owns and manages its own properties, which matters more than it might seem at first. There's no third-party management layer creating friction between the leasing team and decision-makers. When you bring an idea to the property manager about a marketing angle or a resident satisfaction initiative, it has a shorter path to actually happening. That structure rewards consultants who think beyond their immediate task list.

The consultants who stand out here aren't just closers. They're the ones who combine sales instincts with genuine curiosity about what residents actually need, and who can hold both the high-energy, front-facing side of the role and the detail-oriented administrative side without letting one slip while the other shines. If your career goal is to move toward an assistant manager or property manager role, this position builds the exact mix of skills that transition requires: leasing performance, market awareness, resident relations, and operational discipline.