Resident Services

Some property roles ask you to specialize. This one asks you to cover ground. The Resident Services Coordinator position at Berkshire 15 and Central Place draws on a specific combination of skills: front-facing resident communication, leasing support, service coordination, and the kind of situational awareness that keeps a property humming when multiple departments need help at once.

The Skills This Role Runs On

Relationship-building sits at the center of everything here. Residents call because they need something, and you're the person who either has the answer or knows exactly who does. That requires genuine comfort with high-volume phone communication, the ability to shift tone quickly between a prospective renter tour and a maintenance follow-up call, and enough familiarity with leasing to step in when the leasing team needs an extra hand showing units or working renewal conversations.

Attention to detail matters more than it might appear on paper. Processing service requests sounds administrative, but the follow-through piece, confirming completion and checking in with residents, is where satisfaction scores are actually won or lost. Coordinators who track those loops closely tend to build the kind of resident trust that shows up in renewal rates.

What the Day Actually Looks Like

This is a multi-site position covering Berkshire 15 and Central Place, so reliable transportation between locations is a practical requirement, not a footnote. On any given shift, you might greet a prospective resident in the morning, field maintenance requests through the afternoon, and wrap up by supporting the team on a lease renewal outreach effort. The variety is real.

• Supporting leasing traffic and stepping in to show units as needed
• Handling inbound calls as the primary voice of the property
• Coordinating service requests from submission through resident follow-up
• Assisting with lease renewal outreach and resident retention efforts
• Contributing ideas for resident events and satisfaction initiatives

Berkshire manages its own properties in-house, which means the teams you're working alongside, leasing, maintenance, management, are all under the same umbrella. That structure tends to make cross-departmental coordination faster and less fragmented than in third-party management environments, and it gives coordinators real visibility into how a property operates end to end.

What Makes a Strong Fit

Candidates who do well in this role usually have a natural comfort with ambiguity. The day shifts depending on what the property needs, and the ability to reprioritize quickly without losing track of open items is what separates coordinators who thrive from those who feel scattered. Prior experience in leasing or resident relations at a Class A or B community helps, but the interpersonal instincts matter as much as the resume line.

The posted hourly range runs from $24.57 to $25.96, with full benefits including health coverage, retirement, paid time off, and a 25% rent discount. Berkshire positions this role as part of a people-first culture with personal development plans built in, which is worth taking seriously if career growth in property management is on your radar. Coordinators who learn both the leasing and operations sides of a site often move into assistant manager or leasing manager roles with a stronger foundation than those who've only done one or the other.