Resident Manager

Tuesday morning, 8:45 a.m. You've got a prospective resident arriving at The Teller House for a tour in fifteen minutes, a make-ready punch list to review with the Chief Engineer, and a leasing consultant who needs coaching on a renewal conversation scheduled for noon. That's the job, compressed into a single hour.

The Role Across Two Communities

FLATS, by Collective Residential, operates with a design-forward identity that leans hard into creative urban living. The Resident Manager position covers two Chicago properties: The Teller House, a high-rise with 176 apartments, and The Winnie, a low-rise with 84 units. Both communities offer studios and one-bedrooms. You're responsible for the full resident life cycle at both addresses, from first tour through move-out, and you report to the Property Manager while directly supervising the leasing team.

Day-to-day, that means conducting personalized tours that actually close, leading renewal conversations that are specific enough to address each resident's situation, managing the make-ready process alongside the Chief Engineer, and handling resident complaints through to real resolution. You'll also run property inspections to keep curb appeal where it needs to be, coordinate resident events, and oversee reputation management across review platforms and ILS channels. The schedule runs Tuesday through Saturday, and this is a fully onsite role with no hybrid option.

On the team side, you'll hire, train, and develop leasing consultants, run performance reviews, approve timesheets, and build the kind of service culture that shows up in customer experience scores. Reporting runs daily, weekly, and monthly, covering leasing activity and operational metrics tied to owner performance goals.

What This Role Builds

• Bachelor's degree or equivalent, or 2 or more years of management experience in lieu of a degree
• 2 to 3 years in multifamily leasing or property management
• Demonstrated background in customer service and team leadership
• Familiarity with landlord-tenant law
• Strong Yardi and Microsoft Office 365 skills (Excel, PowerPoint, Word, Teams)
• A leasing or broker's license, or the ability to obtain one within 120 days of hire, per Illinois state law

Compensation sits between $55,000 and $65,000 annually, with a 10% KPI bonus paid quarterly. The benefits package includes medical, dental, and vision coverage, a 401(k) with employer match, and paid time off.

From a career trajectory standpoint, the Resident Manager title is one of the more useful seats in multifamily. You're close enough to leasing to keep those instincts sharp, and close enough to operations to start building the judgment that Property Manager and Regional roles actually require. Managing two assets simultaneously, a high-rise and a low-rise with different physical profiles and resident mixes, gives you exposure that a single-property role doesn't. Candidates who tend to move quickly from here are the ones who treat the reporting not as paperwork but as diagnostic data, and who can develop leasing staff without micromanaging them. Those two skills compound fast.