Resident Experience Manager

Hillpointe builds and operates workforce housing across the Sun Belt, and they do it with a level of vertical integration that's genuinely unusual in this industry. Land, construction, procurement, asset management: it's all in-house. That context matters for this role because the Resident Experience Manager at their Yulee, FL community connects directly to a company that cares deeply about what happens after the ribbon-cutting. Occupancy and resident satisfaction aren't afterthoughts here.

What This Role Actually Looks Like Day to Day

The core of this position is leasing and retention, but it's more relationship-intensive than a typical leasing consultant role. You're conducting tours and working prospects through the funnel, yes, but you're also the person residents turn to when they have concerns, renewal questions, or just need someone to follow through on something. You'll use CRM and leasing software to track applicant progress and prospect follow-up, and you'll collaborate on marketing and social media efforts to keep traffic coming in. When occupancy dips or a process feels clunky, you're expected to notice and say something constructive about it.

You'll also have some team leadership responsibility. Guiding the guest service team, delegating tasks, and holding performance standards means you're not just executing: you're helping others execute well. That requires a kind of situational awareness that goes beyond being personable. You have to read the room, identify where someone needs direction versus space, and keep the whole front-of-house operation running smoothly across a mix of weekday and weekend schedules.

Who Tends to Thrive Here

• At least two years of property management or leasing experience, with a track record of hitting occupancy targets
• Comfortable picking up new software quickly and using data to understand how the community is performing
• Strong communicator across different audiences: prospects, current residents, vendors, and internal stakeholders all require different registers
• Flexible availability, including weekends, which is a real requirement in leasing, not a formality
• High school diploma or equivalent; customer service or sales background is a plus
• Physically able to move throughout the property, conduct tours in varying weather, and occasionally handle materials up to 25 pounds

Where This Can Lead

Resident Experience Manager roles at vertically integrated developers like Hillpointe often serve as a genuine stepping stone. The combination of leasing performance, team coordination, and operational awareness you build here translates well into community manager or assistant manager positions. Because Hillpointe controls assets from development through management, there's real internal mobility for people who demonstrate they understand both the resident-facing and operational sides of a property. If you're two or three years into property management and looking for a role that stretches you without throwing you in over your head, this is a reasonable next move.