Resident Experience Manager

What You'll Actually Do

This role sits at the intersection of leasing and resident relations at a Hillpointe workforce housing community in Ocala. Most days, you're working both sides of the ledger: converting prospects into signed leases and keeping current residents satisfied enough to renew. That means conducting tours, following up in the CRM, tracking applicant progress, and making sure no lead goes cold. It also means fielding resident concerns, responding to inquiries from prospects and internal stakeholders, and supporting the guest service team with day-to-day direction and task delegation.

You'll work with the team on marketing strategies and social media efforts that drive traffic to the community. Occupancy and retention aren't just metrics someone else watches. They're yours to move. When you spot a process that's slowing things down or creating friction for residents, you're expected to flag it and bring a solution, not just report the problem.

Weekend availability is required. The schedule follows leasing demand, and leasing demand doesn't stop on Saturdays.

What You Bring

• At least two years of property management experience
• Background in leasing, sales, or customer service (ideally all three)
• Comfort with CRM and leasing software, and the ability to pick up new platforms quickly
• Strong communication skills across in-person, phone, and written channels
• Organizational discipline: follow-up at this level requires tracking a lot of moving pieces without dropping any
• A valid driver's license and the ability to move through all areas of the property, including multi-story buildings and outdoor common areas
• High school diploma or equivalent

A Few Things Worth Knowing

Hillpointe builds and manages market-rate workforce housing across the Sun Belt. They handle everything in-house: land acquisition, construction, asset management, and property operations. That structure means decisions move faster than at a typical third-party management company, but it also means the people on site are expected to carry real accountability. This isn't a role where you hand off problems to a regional and wait. You're expected to own the leasing and retention outcomes at your community.

Workforce housing communities attract residents who are often stretching their budgets. Delinquency conversations, maintenance concerns that feel urgent to residents, and renewal negotiations where price sensitivity is real. These are regular parts of the job. Candidates who come from Class A lease-up environments sometimes underestimate how much relationship management matters here. The strongest people in this type of role are genuinely good with people under pressure, not just when the tour is going well.

Ocala's rental market has grown steadily as Central Florida residents look further from the metro for affordable options. That migration has created real demand for well-run workforce housing, which means a community that executes on occupancy and retention has a meaningful advantage. This role is part of making that happen on the ground.