Move-Out Coordinator

Move-Out Coordinator roles sit at one of the most legally sensitive intersections in property management: the moment a resident leaves and the clock starts ticking on security deposit compliance. At a company like Roofstock, which operates at scale across single-family rental portfolios, that sensitivity is amplified. This isn't a front-office leasing job or a maintenance dispatch role. It's a documentation-heavy, deadline-driven position where your work directly affects owner returns, legal exposure, and resident experience all at once.

What the Work Actually Looks Like

Your primary focus is managing the full move-out cycle from notice through final reconciliation. That means tracking every open item across a portfolio of departing residents, pulling together move-in inspection reports, move-out findings, vendor invoices, and lease terms, then building a defensible charge summary that holds up if a resident disputes it or a regulatory body reviews it. Security deposit timelines vary by state and locality, and in a company operating across Atlanta, Dallas, Charlotte, and Tampa, you'll be tracking those differences simultaneously.

The resident-facing side of this role matters just as much. You'll be the primary contact for outgoing residents who have questions, frustrations, or disputes about their deposit. That requires genuine skill in de-escalation and clear written communication, not just scripted responses. Cross-functional coordination with maintenance, leasing, and legal teams will be a daily reality, especially when documentation gaps need to be closed quickly to meet statutory deadlines.

What This Role Requires

• At least 3 years in single-family or multifamily property management, with direct exposure to move-out or lease administration work
• Solid working knowledge of landlord-tenant law, particularly around security deposit handling and required timelines
• Comfort comparing inspection reports, invoices, and lease language to produce accurate, auditable billing records
• Strong written communication skills, since much of your resident interaction will be via email or messaging platforms
• Proficiency with spreadsheets and workflow tools; experience with Yardi, AppFolio, or similar platforms is a strong plus
• Flexibility for occasional evenings or weekends when move-out timelines demand it
• Must be based in Atlanta, Dallas, Charlotte, or Tampa; the role is remote within those markets

Where This Role Leads

Candidates who perform well in move-out coordination tend to build a skill set that transfers cleanly into lease administration management, compliance roles, or portfolio operations at the regional or national level. The combination of regulatory knowledge, cross-functional communication, and financial documentation work is genuinely rare. Most people in property management have one or two of those; strong Move-Out Coordinators develop all three. At a company with Roofstock's scale and acquisition activity, internal mobility into broader operations or asset management support is a realistic next step for someone who demonstrates that range.

What separates strong candidates from average ones here is attention to the gray areas. Charge disputes rarely come from obvious damage. They come from documentation that doesn't quite match, timelines that slipped by a day, or invoices that weren't properly tied to the inspection findings. Candidates who instinctively close those gaps before they become problems are the ones who thrive in this kind of role.