Maintenance Service Manager

It's 7 a.m. on a Monday and there are four open work orders from the weekend, a vendor no-show on a turn that was supposed to be done Friday, and your HVAC tech just called out. That's the job. If that sounds manageable rather than catastrophic, keep reading.

Paragon Properties is hiring a Maintenance Service Manager for their Kalamazoo-area communities. This is a working supervisor role, meaning you're not just dispatching tickets from a desk. You're on the ground coaching technicians, walking units, handling make-ready oversight, and making sure the physical condition of the properties reflects the standard Paragon holds itself to. Curb appeal, preventative maintenance logs, vendor quality control, capex scoping, contract bids. It's the full picture.

Day-to-Day Scope

The core of this role runs through work order management and team development in equal measure. You'll prioritize and assign requests across your technician team, track completion against reasonable timelines, and hold vendors accountable when contracted work doesn't meet spec. Move-out inspections are part of your rhythm. You'll assess damage, document accurately, and keep turns moving. On the administrative side, you'll manage supply inventory, place orders within budget, and maintain the kind of preventative maintenance records that hold up when ownership asks questions.

The supervisory side is real here. Paragon expects you to set goals, coach performance, and handle the harder conversations when standards slip. That requires someone who's comfortable holding a wrench and holding a team accountable in the same shift.

What Paragon Is Looking For

• Four or more years of general maintenance experience, with at least two in a multi-family, industrial, or institutional work order environment
• At least one year in a supervisory capacity
• EPA and CPO certifications required; HVAC, electrical, plumbing, appliance, and rough carpentry hands-on experience required
• Ability to read blueprints and diagrams
• Computer proficiency in MS Office; Yardi experience is a plus
• Valid driver's license and reliable transportation
• Working knowledge of Fair Housing regulations
• High school diploma or equivalent required; trade school or college coursework strongly preferred

Compensation runs up to $32 per hour depending on experience and certifications. Benefits include affordable medical, dental, and vision with a short waiting period, company-paid life and disability insurance, 401(k) with employer contribution, paid holidays, paid volunteer hours, and a rent discount. There's also an after-hours on-call bonus program and a quarterly property performance bonus, which means strong operators actually see that reflected in their pay. Paragon provides uniforms and a tool kit after training, and they run a certification and advancement program that's worth taking seriously if you're thinking about where this role leads.

One thing worth noting for candidates coming from single-site backgrounds: multi-site or portfolio experience gives you an edge here. Managing technician workloads and vendor schedules across more than one community sharpens exactly the prioritization instincts this role demands. If your background is deep but single-property, that's not disqualifying. Just be ready to speak to how you'd scale your approach.