Maintenance Manager

Village Green has operated residential communities since 1919, which means this Maintenance Service Manager role carries real institutional weight. The team has systems, history, and standards. Your job is to keep a San Antonio apartment community running at a level that protects asset value and keeps residents renewing.

The Skills This Role Runs On

HVAC and mechanical systems knowledge sits at the center of this position. You'll field work orders spanning EPA Universal-level refrigerant work, boiler and chiller maintenance, plumbing systems, water heaters, electrical, and appliances. That breadth matters because you're not just turning wrenches. You're triaging, prioritizing, and deciding what gets done today versus what goes on the capex list. Identifying capital improvements and pulling bids is part of the job, as is preparing the maintenance portion of the annual budget. Monthly energy management reports land on your desk too, which means you're reading consumption trends and putting recommendations in writing.

Team leadership is the other core skill set. You'll supervise maintenance staff directly: distributing work orders, managing schedules, and keeping the make-ready pipeline moving so turns don't stall occupancy. You'll also be involved in interviewing candidates when the team needs to grow. Mentoring existing staff is just as important as recruiting them. A preventative maintenance program only works when the whole crew understands it and executes it consistently.

What Separates Strong Candidates Here

Two years of supervisory experience in apartment, hotel, or similar facilities maintenance is the baseline. What separates a strong hire from an average one is the combination of mechanical depth and genuine coaching instincts. Technicians who got promoted because they were the best at repairs sometimes struggle to delegate and develop others. This role needs someone who can diagnose a complex HVAC issue at 8 AM and run a productive team huddle at 8:15. Customer service matters too. Residents interact with maintenance staff more directly than any other department, and every completed work order is a retention moment.

Proficiency with maintenance software is required. Work order documentation, completion rates, and aging reports are all tracked, and you'll need to stay on top of that data to run an efficient operation.

Working at Village Green

Village Green holds multi-year recognition from Great Place to Work and Best Workplaces in Multifamily, both of which reflect how the company manages its people internally. The company's approach is to invest in associates with training and tools rather than just filling seats. For a Maintenance Manager, that tends to mean real support on capital projects and access to resources rather than being stretched thin and expected to improvise. Benefits include medical, dental, vision, a bonus program, and a 401(k) with a company match.

San Antonio's multifamily market has stayed active, with steady demand keeping occupancy pressure real across the metro. Keeping turns tight and preventative maintenance current directly affects NOI here. This is a role where your operational decisions show up in the numbers.