Leasing Hub Associate - Sandy Spring, GA

This isn't a traditional leasing consultant role. No property tours. No move-in paperwork. No resident calls about maintenance. The Leasing Hub Associate at Cortland sits in a centralized hub and works leads remotely, connecting prospective residents to the right communities across Cortland's portfolio before they ever set foot on a property.

The core of the job is volume and conversation. You're fielding and initiating 40 to 50 lead contacts per day through calls, emails, and texts sourced from RealPage. Your job is to qualify those prospects, understand what they actually need in an apartment home, and hand off warm, scheduled appointments to the on-site leasing teams. You're not closing leases yourself. You're filling the top of the funnel and making sure the on-site teams aren't working cold traffic.

That distinction matters. Strong candidates in this role tend to come from inside sales or high-volume customer service backgrounds where consistent outreach is the job, not the exception. If you're used to reactive service work and waiting for inbound volume, the daily outbound pace here will feel like a shift. People who thrive are the ones who treat every follow-up as a real sales touchpoint, not just a task to check off.

You'll need a genuine command of Cortland's communities, pricing, and amenities because prospects will ask specific questions and vague answers lose appointments. Cortland uses OneSite for property management operations, and familiarity with L2L (Lead to Lease) is a plus. Bilingual fluency is welcome given the diverse renter base across Cortland's markets.

What Cortland Is Looking For

• At least 2 years of customer service experience, with a preference for direct sales backgrounds
• Strong written and verbal communication skills across phone, email, and text
• Comfort with high outbound contact volume daily
• Proficiency in OneSite; L2L experience preferred
• English fluency required; bilingual candidates encouraged

Cortland is a vertically integrated multifamily operator founded in 2005, ranked among the top 10 multifamily owners in the US. They handle design, construction, and management in-house, which gives their leasing teams more product knowledge to work with than you'd find at a typical third-party management shop. The Sandy Springs, GA location puts you close to Cortland's Atlanta headquarters.

For someone building a career in multifamily, this role develops skills that transfer directly into leasing management, regional sales support, or corporate training. The exposure to lead management systems and portfolio-wide traffic patterns gives you a broader view of operations than a single-property leasing role typically allows.