Leasing Consultant - SUMMER INTERN

Skills This Role Runs On

This internship is built around two skill sets: sales and people management. You'll spend most of your time converting prospect inquiries into signed leases, which means you need to communicate clearly, read what a prospect actually wants in a home, and close. Berkshire sets a concrete expectation here: a 20% closing ratio. That's not a soft goal. It means tracking your traffic, knowing your conversion numbers, and adjusting your pitch when something isn't working.

The second skill set is attention to detail. Tour routes and model units are your responsibility to maintain. If a light is out, a door sticks, or a model looks lived-in rather than move-in ready, that's on you to catch and correct before the next showing. Strong leasing consultants treat the tour experience like a product they own.

What You'll Actually Be Doing

Day to day, you're handling prospect calls and walk-ins, conducting tours, following up on leads, and working the leasing office. You'll also keep an eye on local market conditions, which at a Chapel Hill property means understanding the rhythm of a college-adjacent rental market: heavy seasonal traffic, lease-up pressure around academic calendars, and a resident base with specific expectations around timing and flexibility.

Beyond leasing, you'll contribute ideas to the property manager on marketing and resident satisfaction. This isn't just box-checking. Berkshire manages its own properties rather than operating as a third-party fee manager, which means decisions get made closer to the ground. Good ideas from leasing staff actually get heard.

Administrative accuracy matters here too. Resident communications, applications, and documentation all run through the leasing office. Sloppy paperwork creates problems downstream.

What Makes a Strong Candidate Here

Two years of customer-facing experience is the baseline. What separates a good intern from one who gets a job offer at the end: the ability to stay organized and energetic through high-traffic periods without cutting corners on follow-up. Leasing is repetitive in the best way. You'll give the same tour many times. The candidates who do well are the ones who make each tour feel like the first one.

• At least two years of transferable customer service experience
• Comfortable adapting to leasing software and new tools quickly
• Strong written and verbal communication skills
• Ability to maintain professionalism under pressure and volume

For students or recent grads exploring property management as a career, this kind of internship is a direct path. Leasing consultant roles that start in a summer internship frequently lead to full-time leasing positions, and from there into assistant manager and manager tracks. The skills you build here, closing ratios, market awareness, resident communication, transfer cleanly across any multifamily asset class.