Customer Experience Specialist (Leasing/Customer Service)

Leasing roles at well-run apartment companies are rarely just about showing units. At Cottonwood Residential's Cottonwood Highland community in Millcreek, this Customer Experience Specialist position sits at the intersection of sales, hospitality, and day-to-day operations. You're the first voice someone hears when they call, the first face they see when they walk in, and often the last impression that turns a tour into a signed lease.

What the Day-to-Day Looks Like

The role is full-time with a flexible schedule that includes evenings and weekends. That's standard for leasing, and it's worth saying plainly: if your weekends are non-negotiable, this one's probably not the right fit. But if you're energized by variety and direct human interaction, the rhythm here works well.

On any given day, you might handle inbound calls and texts from prospects, walk vacant units to confirm they're show-ready, update your knowledge of current pricing and availability, and greet vendors dropping off deliveries or completing work orders. Cottonwood was an early adopter of self-guided tours, which means some prospects will move through the community independently. Your job is to make sure the tour path and the apartments themselves reflect the standard you'd want a future resident to see.

• Respond to prospect and resident inquiries across phone, email, and text with accuracy and care
• Walk buildings, amenities, and vacant homes daily to verify quality and readiness
• Maintain a thorough understanding of current pricing, floor plans, and availability
• Support community event planning and contribute to social media marketing efforts
• Organize the package room as deliveries arrive and keep vendor communications on track

Who Tends to Thrive Here

Strong candidates in this kind of role share a few things in common. They're genuinely good with people under pressure, because leasing offices get busy and residents don't always arrive happy. They take ownership of small details (a crooked welcome mat on a tour path, an unanswered message sitting in the queue) without being prompted. And they communicate clearly, whether they're explaining lease terms to a nervous first-time renter or relaying a maintenance concern to a vendor.

Cottonwood frames this as an entry point with real upward mobility, and that tracks with how the industry works. Customer Experience Specialists who develop strong leasing instincts and a handle on operations often move into Assistant Manager roles within a year or two, eventually taking on oversight of occupancy, delinquency, and team supervision at the property level.

Hiring Event Details

Cottonwood is holding an in-person hiring event at Sugarmont Apartments in Salt Lake City on Wednesday, July 15th from 12 to 4pm. No appointment needed. The address is 2191 S McClelland St, Salt Lake City, UT 84106. Come ready to have a real conversation with the hiring team about the role at Cottonwood Highland in Millcreek.

Benefits kick in within the first month and include full medical, vision, dental, life, and disability coverage, a 401k and HSA with company match, three weeks of paid time off in the first year, and 10.5 paid holidays. A quarterly bonus structure sits on top of the base pay.