Leasing Consultant - Patchen Oaks Apartments

Patchen Oaks is a 192-unit apartment community in Lexington, and Ackermann Group, a Midwest real estate and property management company with roots going back to 1938, is hiring a full-time Leasing Consultant to work the front lines of occupancy there. The schedule runs Monday through Friday, 9 to 6, plus rotating Saturdays from 9 to 4. That rhythm matters: leasing is a people-facing discipline, and the schedule reflects when prospects actually show up.

The core skill this role requires is conversion. You're greeting prospects, building rapport quickly, conducting tours, and turning interest into signed leases at a reasonable close rate. That takes product knowledge, not just enthusiasm. You'll need to understand Patchen Oaks at a granular level: unit mix, building materials, utility setup, year built, and how the property stacks up against competing communities in the Lexington submarket. Local market awareness shapes how you position the community in conversation, and it's something the role expects from day one.

Fair housing compliance runs through every part of the job. Accurate guest cards, complete leasing documentation, and consistent resident interaction records aren't paperwork for its own sake. They're the legal and operational foundation the community manager depends on. Proficiency in property management software, particularly Yardi Voyager and Rent Café, is preferred because those tools are where your work actually lives.

The role also builds skills that carry forward. Handling the full leasing cycle, from first inquiry through move-in, trains the kind of operational attention that makes someone ready for an assistant manager position. You'll also develop resident relations instincts: anticipating issues before they escalate, flagging service requests, and contributing to the community's online reputation through the quality of daily interactions. Those habits compound over time.

What separates strong candidates here is the combination of sales discipline and genuine follow-through. Plenty of people can give a good tour. Fewer stay organized with follow-up, keep guest cards current, and still show up sharp for a Saturday morning shift after a busy week. Ackermann mentions commission potential on new and renewed leases, which means the role rewards consistency, not just peak performance.

What You'll Bring

• Prior customer service experience (required); leasing or sales background preferred
• Familiarity with Yardi Voyager, Rent Café, and CRM tools preferred
• Strong written and verbal communication skills with the ability to build rapport fast
• Comfort working independently and within a team across leasing, maintenance, and management
• High school diploma or equivalent
• Availability for the full-time schedule including rotating Saturdays

Ackermann offers health benefits including medical, dental, and vision, a 401k with company match, paid time off (including your birthday), an employee rent discount at any Ackermann community, and career coaching. The commission structure tied to both new leases and renewals gives the compensation real upside for someone who treats the role as a craft.