Leasing Consultant

What You'll Actually Do

The Grove at San Marcos sits in a college town, which means this role moves at a pace that's genuinely different from conventional multifamily leasing. You're not just showing apartments. On any given day you might be walking a prospective resident through a unit, troubleshooting a package pickup situation, responding to a maintenance follow-up, and then pivoting to help plan a resident engagement event before the afternoon is over. The variety is real. So is the pressure during peak periods.

Scion calls this position an Experience Team Member, and the name is intentional. Your core job is to make sure people feel taken care of at every touchpoint, from the first tour to the moment they sign and beyond. You'll handle leasing conversations, manage social media content, assist with community events, and cover after-hours lockout calls on a rotating basis. That last part matters. It's not a hypothetical. You need to be comfortable with an on-call component built into the schedule.

You'll also be a direct line of feedback to the management team. When you're hearing the same objection from three different prospects in a week, your job is to surface that clearly. That kind of loop between the leasing floor and leadership is how Scion adjusts its approach, so your observations carry weight.

What You Bring

• A customer-first instinct that holds up under pressure, not just when things are easy
• Strong verbal and written communication skills across a diverse resident and prospect base
• Flexibility to work weekends, holidays, and Turn periods (student housing Turn is an all-hands season, no exceptions)
• Self-discipline and reliability without needing constant supervision
• Comfort with social media as a professional communication tool
• Work authorization in the United States (visa sponsorship is not available)

Context Worth Knowing

Student housing leasing runs on a different rhythm than conventional multifamily. Instead of rolling month-to-month traffic, you're often working toward a specific lease-up deadline tied to the academic calendar. Turn, the period when hundreds of residents move out and a new group moves in within days, is one of the most logistically intense stretches in this business. Candidates who have lived through a Turn at a student property, or who clearly understand what that means operationally, tend to hit the ground faster than those coming from conventional communities.

What separates a strong ETM from an average one isn't just friendliness. It's the ability to stay organized and professional when the office is loud, the phone keeps ringing, and three people are waiting at the desk at the same time. That's the version of this job you should be ready for.