General Manager

It's mid-August, and the academic year starts in two weeks. Hundreds of incoming residents are scheduled to move in across a compressed window of days, your turn board in Turnable shows three units behind schedule, and a vendor just called to say their crew is short-staffed. This is the week a General Manager at 44 North earns their stripes.

What This Role Actually Manages

The Scion Group operates in student housing, a segment that runs on a fundamentally different calendar than conventional multifamily. The annual turn isn't just a busy season; it's the operational centerpiece of the year. As General Manager, you own the full cycle: forecasting turn costs, coordinating vendors, conducting move-out inspections, and getting hands-on when needed, whether that means helping move furniture or walking punch lists with your facilities team to confirm units are genuinely move-in ready. The rest of the year, you're responsible for NOI performance, expense management, leasing velocity, concessions strategy, and reputation management across internal survey platforms and public review channels.

Staff development is a genuine part of the job description here, not a footnote. You'll partner with HR and Learning and Development to hire through Greenhouse, build training plans, and actively work toward keeping your team on a growth track within Scion's structure. You're also the primary on-call responder for after-hours situations, which is worth understanding clearly before you apply.

On the financial side, you'll prepare annual operating and capital budgets, manage variance reporting, and identify capex needs at the property level before escalating to your Regional Manager for approval. Vendor bid management and contract oversight run through your desk, with Legal as a resource for more complex matters.

What You Bring vs. What You'll Build

This role requires at least three years managing a residential community and leading a team of three or more people. Comfort with property management systems is expected, and Entrata experience is preferred. You'll also work across a fairly wide tech stack: Vena for budgeting, ADP for payroll and scheduling, ClickUp for project management, Qualtrics for experience data, and Lattice for performance management. If you haven't used all of these, adaptability matters more than a perfect checklist.

What separates strong candidates from capable ones in this specific role is the ability to shift registers quickly. Student housing demands a customer-facing, community-building presence one hour and a financially disciplined, variance-explaining operator the next. Managers who treat those as separate skill sets tend to struggle here. The ones who thrive understand that resident experience and NOI are connected, not competing priorities.

• 3+ years managing residential communities with direct team oversight
• Demonstrated financial acumen: budgeting, forecasting, expense control
• Experience owning a turn process from planning through completion
• Strong conflict resolution skills, including resident escalations
• Proficiency in Entrata or comparable property management platform
• Availability for on-call response and non-traditional hours during peak periods
• Eligibility to work in the United States (visa sponsorship is not available)

The General Manager role in student housing is one of the better training grounds in multifamily for operators who eventually want to move into regional or portfolio-level positions. The compressed leasing cycles, high resident turnover, and budget complexity give you reps that conventional lease-up or stabilized Class A management simply doesn't replicate at the same pace.