Field Dispatcher

Roofstock built its reputation as a platform for buying and selling single-family rental homes, but the operational side of that business, running through its Mynd property management arm, is where the day-to-day complexity lives. This Field Dispatcher role sits right at the center of that complexity.

The job is essentially air traffic control for field operations across a distributed SFR portfolio. You're coordinating In-House Technicians and Portfolio Associates, managing work order lifecycles from open to verified-complete, and making sure residents, technicians, and internal stakeholders all have what they need without chasing each other for updates. That last part matters more than it sounds. A big part of what separates strong performers in this role from average ones is the ability to write a complete escalation note or status update the first time, one that answers the next three questions before anyone thinks to ask them.

On any given day, you might be triaging a failed trip on a unit that needs a make-ready completed before a lease start, pulling inspection completion rates to flag an SLA that's about to slip, and handling an edge-case work order that the automated workflow kicked out for human review. Mynd uses AI-assisted routing for service requests, which means your job includes owning the escalations that fall outside what the system can resolve on its own. That's a meaningful portion of the work, and comfort operating alongside automated systems is genuinely useful here, not just a nice-to-have.

SFR at institutional scale has a different operational rhythm than multifamily. There's no on-site team, no leasing office, no maintenance shop a resident can walk into. Everything runs through coordination layers, which makes dispatcher-level roles critical to keeping NOI intact and resident satisfaction from eroding. When a technician misses a trip or an inspection stalls, the cost shows up quickly in delinquency risk, turn delays, and owner reporting.

What this role requires

• Prior experience in property management, field operations, vendor coordination, or dispatch, especially in an SLA-driven environment
• Comfort reading operational data and translating it into clear summaries for cross-functional stakeholders
• Strong written communication: complete, concise, and structured without needing a follow-up
• Ability to manage several open escalations at once and make confident calls with incomplete information
• Proficiency with Google Workspace and team communication tools like Slack; familiarity with work order or property management platforms is a plus
• Experience working with AI or automated workflow tools is valued
• Bachelor's degree preferred, or equivalent experience
• Must be located in Texas, Oklahoma, Alabama, or Alaska (remote position)

Compensation runs $25 to $27 per hour, with adjustments based on experience and interview performance. Roofstock structures this as part of a broader total compensation package that includes PTO, paid holidays, parental leave, 401k, and health benefits.