Evening Concierge (Monday - Friday, 3pm - 11pm)

Bozzuto's reputation in the multifamily space is built on the kind of resident experience that keeps people renewing leases and writing five-star reviews without being asked. This Evening Concierge position, covering Monday through Friday from 3pm to 11pm at their Atlanta community in the 30309 zip code, sits right at the center of that experience.

The 3-to-11 shift is worth understanding before you apply. Evenings at a Bozzuto property are when residents actually live in their building. They're coming home from work, picking up packages, asking about the gym reservation system, or stopping by the front desk with a noise complaint they've been sitting on all day. You're not greeting prospects during peak leasing hours; you're the face of the community for the people who already call it home. That distinction matters. Relationship-building here is less about scripted tours and more about remembering that the resident in 8C has a dog named Biscuit and prefers that packages go on the left side of the room.

Day to day, the role covers front desk operations, package management, amenity and freight elevator scheduling, and resident event coordination. You'll also carry some social media responsibility, both generating content that reflects the community and nudging satisfied residents toward leaving reviews. Organization is non-negotiable. Package volume alone at a mid-rise or high-rise community in Midtown Atlanta can get intense, especially around the holidays.

What separates candidates who thrive in this role from those who burn out is genuinely enjoying the human side of it. Customer service experience is the baseline, but the specific skill here is hospitality instinct: reading what someone needs before they fully articulate it, de-escalating a frustrated resident without making them feel dismissed, and keeping the lobby atmosphere calm and welcoming at 10:45pm the same way it was at 3:15pm.

What Bozzuto is Looking for

• At least two years in hospitality, hotel, retail, or a comparable customer-facing environment
• Strong written and verbal communication skills
• Comfort with software, apps, and property management tools
• Detail orientation and the ability to anticipate resident needs proactively
• Professional presentation and a polished, approachable manner
• Ability to lift up to 25 pounds for package handling

Compensation runs $21 to $22 per hour with bonus eligibility, plus a benefits package that includes medical, dental, and vision coverage, 20 days of paid time off, 401k with company match, and tuition reimbursement. For someone building a career in multifamily, a concierge role at a company like Bozzuto is a legitimate on-ramp. The skills you develop here, resident relations, conflict resolution, amenity management, and community programming, transfer directly into leasing, assistant management, and eventually community manager roles over time.