Community Manager

What You'll Actually Do

The Community Manager at Hudson at CarolinaColours in New Bern, NC owns the full operation of the property. That means financial oversight from budget management through delinquency tracking, leasing performance from initial traffic through signed leases and renewals, team leadership across both office and maintenance staff, and resident experience from move-in to move-out. You're not a department head reporting to a site manager. You are the site manager.

On a typical week, you're reviewing financial reports in Yardi, following up on outstanding balances, walking the property for curb appeal and punch list items, coaching a leasing consultant through objection handling, and responding to an escalated resident concern before noon. Afternoons might include a vendor check-in on a pending capex project, a renewal outreach push, or planning a resident event. The role demands range. Strong occupancy and solid NOI don't happen by accident at a community like this. They happen because the manager is actively driving both.

Hawthorne uses Yardi and Knock as their primary platforms, so comfort with both matters from day one. Social media management for the community is also part of the scope, specifically creating content around resident events and community life.

What You Bring

• At least two years of multifamily property management experience, with time as both a Leasing Consultant and Assistant Community Manager
• Six months of direct Community Manager experience is strongly preferred
• Working knowledge of Yardi, Knock, and Microsoft Office
• Ability to read and act on financial reports, not just generate them
• A valid driver's license; CAM, CAPS, or a real estate/property management license is a plus
• High school diploma or GED required

The candidates who stand out in this kind of role are the ones who can hold a team accountable without losing their trust, and who treat financial performance and resident satisfaction as connected rather than competing priorities. Conflict resolution skills matter here. New Bern is a smaller market, which means word travels fast and online reputation management carries real weight for occupancy.

Context Worth Knowing

Hawthorne Residential Partners ranks among the top 50 multifamily management companies nationally, with a strong Southeast footprint. They've built a defined career path program, and the Community Manager role is explicitly positioned as a pipeline to Regional Manager. If you want to grow into a multi-site oversight role, the infrastructure to support that is there. The compensation structure includes base salary plus monthly leasing and renewal commissions and quarterly performance bonuses, which means your earnings have a direct connection to how well the property performs.

The leasing office runs Monday through Friday with Saturday hours, and one weekday off is built into the 40-hour schedule. Evening and weekend availability is occasionally required for resident events or community needs.