Dual-Site Assistant Community Manager

What You'll Actually Do

This is a dual-site role covering both Lark West Lafayette Apartments and Lark West Lafayette Townhomes, which means you're managing operational continuity across two distinct asset types simultaneously. On any given day, you might be reviewing delinquency reports to keep month-end below 2%, coordinating vendor walkthroughs on one property while a work order backlog builds on the other, or stepping into the General Manager seat when they're out. The role sits between pure execution and junior leadership. You own enough to matter, but you're still learning the full P&L picture.

Financially, you'll help prepare month-end reports, reconcile accounts receivable, post damage charges from quarterly inspections, and enforce late fee and NSF collection policies. Operationally, you'll run monthly property walks, respond to escalated resident concerns, manage utility billing and resident accounts, and track KPIs like leasing velocity, concessions, and gain-to-lease. The Customer and Sales Experience Manager owns the leasing strategy, but you're a close partner on execution and reporting.

The annual turn is where this role gets genuinely demanding. Student housing turns are compressed, high-volume, and unforgiving on timing. You'll work inside Turnable to track the electronic turn board, conduct move-out inspections, process damage charges, handle disputes, and provide hands-on help during peak weeks. That includes moving furniture, assisting with punch list items, and managing the sheer volume of resident trash that comes with a full-building turnover. This isn't a role that watches from a clipboard.

What You Bring

• At least one year of on-site experience in property management or residential living communities
• Proficiency in a property management system, with Entrata experience strongly preferred
• Strong written communication skills, given the volume of resident notices, review responses, and escalation handling
• Comfort managing multiple priorities across two sites without letting either one slip
• Familiarity with or willingness to learn platforms including Greenhouse, Lattice, Turnable, Qualtrics, ClickUp, and Microsoft Office
• A genuine customer-service orientation, not just a talking point. Resident escalations land on your desk and you're expected to resolve them
• Discretion with confidential resident and employee information

The Bigger Picture

Student housing operates on a fundamentally different rhythm than conventional multifamily. Occupancy targets are built around academic calendars, not rolling 12-month absorption. Traffic and leasing velocity spike hard in fall and spring, then quiet down. Turns happen in a matter of weeks rather than staggered throughout the year. If you've worked conventional multifamily and are transitioning into student, that compressed turn window is the biggest operational adjustment you'll face.

What separates a strong candidate here isn't just systems knowledge or leasing experience. It's the ability to hold accountability across two properties, keep delinquency controlled, stay composed during turn chaos, and build enough trust with the GM to step in confidently when needed. Assistant General Managers who perform well in student housing at this level typically progress to General Manager roles managing a single asset's full operations, with ownership of budgets, staffing, and NOI outcomes. This role builds the foundation for that transition.

Scion is a student housing operator with properties across multiple markets. The West Lafayette location puts you in a Purdue University market, which carries consistent demand but also a concentrated leasing season tied tightly to the academic year. If you want a role where the metrics are clear and the pace is real, this one delivers both.