Customer Experience Specialist (Leasing/Customer Service)

A prospective resident walks in on a Saturday afternoon, a little overwhelmed after touring four other communities that week. Within ten minutes, they're laughing with you, they understand the pricing, and they've seen the exact unit that fits their situation. That moment is the core of what this role is about.

What the Role Actually Involves

The Customer Experience Specialist at The Richmond Apartments in Salt Lake City is a full-cycle leasing and service position. You'll handle traffic from first contact through move-in, which means answering calls and texts promptly, keeping available units show-ready daily, and walking the tour path and amenities to make sure nothing falls below Cottonwood's standards before a prospect sets foot on the property. You'll know the pricing and availability cold, so you can give honest, useful answers to anyone asking about floor plans or lease terms.

Beyond leasing, the role carries genuine service responsibilities. Residents have questions, packages arrive constantly and need organizing, vendors need coordinating, and community events need planning. You'll also support social media marketing efforts, which means this position touches more of the business than a pure leasing role typically does.

The schedule is full-time and includes evenings and weekends. That's standard for leasing, and it's worth knowing upfront: peak traffic hits on weekends, and the team needs coverage when prospects are actually available to tour.

Who Builds a Career From Here

Cottonwood is explicit about growth potential, and that's worth taking seriously. Leasing consultant roles like this one are where most successful property managers started. The skills that compound here are the ones that matter most at the next level: reading prospective residents accurately, managing delinquency conversations with empathy, coordinating turns and make-readies so units are genuinely move-in ready, and building vendor relationships that hold up under pressure.

Candidates who move up quickly from this type of role tend to share a few traits. They treat every inquiry, phone call, or office visit as a data point on the customer experience, not just a transaction to close. They learn the financial side of the property early, even when it's not required of them. And they treat the tour path and common areas as a direct reflection of their own standards, not just a checklist.

Cottonwood also notes its early adoption of self-guided tours, which signals a company that invests in technology-forward leasing. Experience with that model is increasingly transferable across operators who are expanding it, making this a useful credential beyond this specific role.

• Full-time schedule with weekend and evening availability required
• Quarterly bonus structure on top of base pay
• Health, vision, dental, life, and disability benefits starting within 30 days
• 401k and HSA with company match
• Three weeks of paid time off in the first year, plus 10.5 paid holidays

If you're early in a property management career and want a role that builds real leasing fluency while leaving room to grow into a management track, The Richmond is a reasonable place to start that progression.