Customer Experience Specialist (Leasing/Customer Service)

What You'll Actually Do

The Customer Experience Specialist role at The Westerly Apartments in Millcreek, UT sits at the intersection of leasing and resident relations. Day to day, you're the first voice prospective residents hear when they call, the first face they see when they walk through the door, and the person making sure vacant units are show-ready before traffic picks up. That means walking the tour path, checking amenity spaces, and running through a mental punch list before you ever greet a prospect.

Beyond leasing, you'll field resident inquiries across phone, email, and text, keep the package room organized, support community events, and help maintain vendor relationships. Cottonwood has been an early adopter of self-guided tours, so you'll work alongside that technology rather than against it, which means your time with prospects is more intentional and less reactive. The schedule is full-time and includes evenings and weekends, which is standard for any leasing role where occupancy actually matters.

What You Bring

• Genuine comfort talking to people in all contexts: prospects mid-tour, residents with complaints, vendors with questions
• Strong written communication for email and text follow-up (a slow response kills a lead)
• Attention to detail when walking units and common areas, you'll catch what others walk past
• Ability to hold pricing, availability, and floor plan details in your head and communicate them clearly
• Flexibility with scheduling, including weekend availability
• A problem-solving instinct when residents raise concerns, because how you handle friction matters more than how you handle easy interactions

Where This Role Takes You

Cottonwood is direct about the growth path: this position is designed to feed into management. That's worth taking seriously. The skills you build here, reading traffic patterns, understanding what drives conversion, managing resident expectations, communicating concessions and pricing clearly, are exactly what a leasing manager or assistant property manager needs on day one. Companies that track quarterly bonus performance also tend to identify their next managers from that same data, so your results here create a visible record.

Leasing roles at well-operated communities also expose you to the full resident lifecycle, from initial inquiry through move-in and renewal, which gives you a complete picture of what drives NOI at the property level. That context is something you can carry into any future role in multifamily, whether you move toward operations, marketing, or management.

Cottonwood offers competitive base pay with a quarterly bonus structure, plus full health, vision, dental, life, and disability benefits available within your first month. The 401k and HSA company match, three weeks of PTO in year one, and 10.5 paid holidays round out a benefits package that's above average for an entry-level leasing position.