Concierge - Cortland Columbia Pike

What You'll Actually Do

The Concierge at Cortland Columbia Pike is the operational anchor of the front-of-house experience. Every shift, you own the lobby. That means residents and guests are greeted with consistency, access credentials stay accurate and accounted for, packages move efficiently, and the shared spaces stay polished from open to close. You're coordinating across leasing, maintenance, and vendors throughout the day, so work orders get logged, amenity reservations get handled, and nothing falls through the cracks on your watch.

Day to day, you'll issue and track building access cards and parking passes, field maintenance requests, restock community supplies, and support resident events and communication programs. Opening and closing duties are yours. So is the general rhythm of the property: keeping the lobby presentable, flagging issues before they become complaints, and making sure every person who walks through the door feels like they belong there.

Cortland is a vertically integrated, top-10 multifamily operator with in-house design, construction, and management. At a Class A community like Columbia Pike, the concierge function directly supports resident retention. Renewals don't happen by accident at this price point. The daily experience you create has a measurable connection to occupancy.

What You Bring

• At least 3 years in customer service, hospitality, or front-desk work, preferably in a residential or service-oriented setting
• Comfort handling mail and packages across carriers (USPS, FedEx, UPS) and familiarity with postage equipment
• Solid proficiency with Microsoft Office and basic office technology
• Strong organizational habits and communication skills that hold up across a full shift, not just at the start of one
• High school diploma or equivalent
• Ability to lift and move up to 15 to 20 pounds as needed

What Separates Strong Candidates

At a premium multifamily property, the gap between a good concierge and a great one usually comes down to anticipation. Strong candidates here already know that a resident who hasn't complained yet isn't necessarily a satisfied one. They track patterns, catch the lobby detail that's slightly off before anyone notices, and communicate proactively to the leasing and management team rather than waiting to be asked. Experience specifically in residential settings, even luxury hospitality or high-touch retail, tends to calibrate that instinct faster than general customer service backgrounds. If you've worked in an environment where the product is someone's home, you already understand the stakes are higher.