Community Manager - The Flats at Westover Hills

What You'll Actually Do

The Flats at Westover Hills is a Cortland community in San Antonio, which means you're stepping into a vertically integrated operation with in-house design, construction, and corporate support behind you. The Community Manager role here carries full P&L ownership. NOI targets, budget variance, expense control, delinquency management, vendor negotiations: all yours. You'll also set leasing strategy, coach your team on conversion and follow-up discipline, and work with Cortland's centralized marketing group on campaigns and social presence. When a resident escalation comes in that your team can't close, it lands on your desk.

Day to day, you're cycling between financial review, property walks, team coaching, and stakeholder communication. Cortland runs a data-forward operation, so you'll be in your KPIs regularly, not just at month-end. Expect to own the relationship with corporate partners and service teams while keeping your onsite staff aligned and moving. The role requires executive presence because you're representing a premium brand at every touchpoint.

What You Bring

• Two or more years of sales leadership in a high-velocity, short-cycle environment. Multifamily is the obvious fit, but Cortland has also hired from hospitality, luxury retail, and premium automotive backgrounds.
• Demonstrated track record hitting and exceeding occupancy and revenue targets, with the numbers to back it up
• Experience managing a full operating budget, including forecasting and expense control
• Ability to lead, develop, and hold accountable a mixed team of leasing and administrative staff
• Working knowledge of property management software, CRM platforms, and Microsoft Office. Social media fluency matters here given Cortland's marketing approach.
• Solid understanding of Fair Housing regulations and OSHA compliance requirements
• High school diploma required; bachelor's degree preferred

Context Worth Knowing

Cortland sits in the top 10 multifamily owners and operators in the country by unit count, founded in 2005 and grown through a vertically integrated model that keeps design, construction, and operations under one roof. That structure gives a Community Manager more internal resources than you'd find at a third-party fee management shop, but it also means more stakeholders to align with. If you've only worked in smaller, loosely structured operations, the corporate partnership cadence here will be an adjustment.

San Antonio's multifamily market has stayed competitive, with sustained in-migration and a healthy pipeline of new deliveries keeping operators honest on concessions and pricing strategy. A strong Community Manager in this market knows when to hold rate and when to move on traffic. The candidates who tend to thrive in Cortland's environment combine genuine financial discipline with the ability to build team culture. One without the other doesn't last long.