Community Manager

Community managers at stabilized multifamily properties spend a lot of time protecting what's already working. Occupancy is up, the team is in place, and the instinct is to maintain. Waypoint Management Services is looking for someone who treats that stability as a floor, not a ceiling, and keeps pushing NOI, retention, and team performance in the right direction.

This role is based in Jeffersonville, IN, directly across the Ohio River from Louisville. That market context matters: Southern Indiana has seen steady multifamily demand tied to Louisville's growth, and competitive awareness between submarkets is real. A manager here needs to watch what's happening on both sides of the bridge.

What the Role Actually Demands

You're running the full operation. That means owning the P&L, keeping delinquency tight, managing capex projects alongside day-to-day maintenance, and keeping your leasing team converting traffic at a rate that sustains occupancy. Waypoint expects Class A-level service delivery, which means resident experience isn't a soft metric here. It shows up in renewals, referrals, and eventually in the T-12 when you're defending your numbers. You'll prepare and manage the budget, report on financial performance, and bring solutions when variances appear. Collections, expense control, and rent growth strategies are all yours to drive.

On the team side, you're recruiting, coaching, and holding people accountable. Leasing consultants, maintenance techs, service staff. Building a culture where the team performs consistently, not just when you're watching, is a core part of this job. Waypoint also wants managers who think ahead on talent, keeping a pipeline so you're not scrambling when someone leaves.

Marketing and leasing aren't handed off to a centralized team. You're expected to develop and execute outreach strategy, run market surveys, and stay current on what competing communities are doing with concessions, pricing, and amenities.

What Strong Candidates Bring

• At least 3 years as a property manager and 5 or more years in multifamily overall, with Class A experience specifically
• Demonstrated financial acumen: budgeting, AR/AP, capital project oversight, and reporting
• Proficiency in Yardi and a CRM platform
• Solid grounding in Fair Housing compliance and maintenance operations
• A track record of developing leasing and service teams, not just managing them

The managers who stand out in roles like this are the ones who can read a variance report and immediately connect it to something happening on the ground, whether that's a spike in MTM residents, a delinquency trend, or a make-ready backlog that's slowing lease-ups. Financial fluency and operational instinct working together is the differentiator.

Waypoint offers a quarterly manager bonus, monthly leasing and renewal bonuses, an employee housing discount, medical, dental, and vision coverage starting day one, 401k with company match, 120 hours of PTO in year one with progressive increases, and two floating days annually.