Community Manager

It's 7:45 a.m. in August, and the first wave of move-ins starts at 9. Your turn board shows six units still on punch, two vendors haven't confirmed their arrival windows, and your leasing team needs a quick huddle before traffic picks up. Welcome to the Community Manager role at The Piedmont, a student housing community in Tempe managed by The Scion Group.

This isn't a conventional multifamily position. Student housing runs on an academic calendar, which means the annual turn is a compressed, all-hands sprint rather than a rolling process spread across twelve months. The person in this seat owns that sprint from planning through execution: forecasting turn costs, managing vendors, running move-out inspections, and getting physical inside units when the team needs an extra set of hands. Scion uses Turnable to manage the electronic turn board, so comfort with digital workflow tools matters here.

What This Role Actually Covers

The General Manager title is what Scion uses internally for this position, and the scope reflects that. You're running the full business of the property, not just the leasing office. That includes:

• Hiring, scheduling, and developing your on-site team through Greenhouse and Lattice, including ownership of after-hours on-call coverage
• Financial management across budgets, variance reporting, invoice processing, payroll through ADP, and month-end close
• NOI improvement through expense control and revenue initiatives, including hitting targets around market rates, concessions, and leasing velocity
• Facilities oversight: monthly property walks, scorecard submissions, permit compliance, capex identification, and vendor bid management
• Resident experience accountability through Qualtrics feedback, reputation platforms, and escalated concern resolution
• Quarterly apartment inspections and coordination with Legal on vendor contracts, risk management, and court matters when needed

Tempe's student housing market is dense and competitive, with properties clustered near Arizona State's main campus competing hard on amenities, brand, and experience. Reputation management carries real weight here because prospective residents and their parents research online reviews carefully before signing. Strong candidates will understand how quickly a pattern of unresolved work orders or tone-deaf responses to reviews can erode occupancy.

What Scion Is Looking For

The baseline requirement is at least three years managing a residential community with a direct team of three or more people. Entrata experience is preferred, and you'll also work in Vena for budgeting and ClickUp for project management, so general comfort with multiple platforms is assumed rather than optional.

What separates strong candidates from adequate ones in this role is the ability to shift registers quickly: from a vendor negotiation in the morning, to a staff development conversation at lunch, to a tense resident escalation by mid-afternoon, without losing composure or attention to detail in any of them. Student housing residents are vocal and organized in ways that general market residents often aren't. The General Manager sets the tone for how the whole team handles that energy.

This role is exempt, includes a discretionary annual bonus, and comes with health, dental, and vision coverage, 401k matching, paid parental and maternal leave, and learning reimbursement. Work hours are standard business days with the expectation of non-traditional availability during peak periods, emergencies, and the annual turn season. Candidates must be eligible to work in the United States. Visa sponsorship is not available.