Community Manager

The Community Manager role exists because someone has to be accountable for everything. Leasing numbers, team morale, delinquency, curb appeal, owner relationships, resident complaints at 9 PM on a Saturday. That's not a criticism of the position. It's just the reality, and Hawthorne Residential Partners is straightforward about it.

Hawthorne at Hampstead is a Southeast-based community operated by one of the larger regional multifamily platforms in the country. They run a defined internal culture called Live It, which shapes how their teams approach service and resident engagement. If you've worked for an operator with a named culture program before, you know what this means in practice: consistency is expected, and managers are expected to model it, not just post about it.

What the Job Actually Covers

This is a full-scope community management role. You're responsible for financial performance, which means reading your T-12, managing to budget, and understanding where NOI pressure is coming from. You're also responsible for occupancy, which means staying close to traffic, conversion rates, renewal strategy, and pricing. Yardi and Knock are the platforms in use here, so familiarity with both matters.

On any given week, you might be reviewing delinquency reports in the morning, conducting a property inspection at midday, jumping on a leasing tour in the afternoon, and wrapping up with a team check-in. The maintenance relationship is yours to manage too. Work order completion, vendor coordination, make-ready timelines. All of it flows through your desk.

• Two years of property management experience required, including time as a Leasing Consultant and Assistant Community Manager
• Six months of direct Community Manager experience is highly preferred
• Yardi, Knock, and Microsoft Office proficiency preferred
• CAM, CAPS, real estate or property management license preferred
• Valid driver's license required
• High school diploma or GED required

The schedule runs Monday through Friday, 9 to 6, and Saturdays, 10 to 4, with one weekday off to maintain a 40-hour week. Resident events and community needs can push into evenings occasionally. That's standard for the role.

What Separates Strong Candidates Here

The managers who struggle in roles like this are usually strong on one side of the job and weak on the other. They're great with residents but loose on the financials, or they're buttoned up operationally but don't build much of a team. Hawthorne's emphasis on coaching and developing staff suggests they want someone who takes the leadership piece seriously, not just the P&L.

Compensation includes a base salary with monthly leasing and renewal commissions and quarterly performance bonuses. Hawthorne also runs a formal career path program, and Community Manager to Regional Manager is a real trajectory here, not just a line in a job posting. If you're at the ACM level and ready to take the seat, or you're a sitting manager looking for a company with more structure around career growth, this is worth a close look.