Community Manager

The Community Manager role at Hawthorne Residential Partners' Retreat at Sedgefield sits at the intersection of financial oversight, leasing execution, and people management. If you're equally comfortable reading a T-12 and coaching a leasing consultant through a tough prospect conversation, this role uses both skill sets daily.

The Skills This Role Runs On

Financial fluency matters here. You'll own budget management, delinquency tracking, deposit accounting, and reporting, working primarily in Yardi. Understanding what your numbers are telling you, and acting on that before ownership asks, is what separates a strong community manager from one who's always playing catch-up. Leasing strategy sits right alongside it: occupancy goals don't hit themselves, and you'll be actively supporting traffic, guiding renewals, and thinking about pricing alongside your team.

The people side is equally demanding. You're hiring, training, and holding your office and maintenance staff accountable while also being the escalation point for resident concerns that your team couldn't resolve. Vendor management, property inspections, and preventative maintenance coordination all run through you as well. That's a wide operational footprint for one role, which is worth acknowledging upfront.

Day-to-Day Reality

A typical week includes reviewing delinquency reports and following up on collections, walking the property for curb appeal and make-ready status, running a team meeting, responding to escalated resident issues, monitoring online reviews, and checking in on leasing traffic and conversion. Saturdays are part of the schedule, and resident events or community needs will occasionally pull you outside standard hours. This isn't a desk-only position.

Hawthorne uses Knock alongside Yardi, so comfort with CRM-driven leasing workflows is relevant. If you've only worked shops that manage leads through spreadsheets, there's a learning curve worth preparing for.

What Hawthorne Brings to This Role

Hawthorne is a Southeast-rooted company that ranks among the top 50 multifamily operators nationally. For a community manager, that size means real infrastructure: a structured career path program, a dedicated learning and development team, and a compensation model that includes monthly leasing and renewal commissions alongside quarterly performance bonuses. The stated trajectory is Community Manager to Regional Manager, and they support it with internal development resources rather than just listing it as a talking point.

• Two years of property management experience required, including time as a Leasing Consultant and Assistant Community Manager
• Six months of community manager experience in multifamily, highly preferred
• Yardi, Knock, and Microsoft Office experience, highly preferred
• Valid driver's license required; CAM, CAPS, or real estate license preferred
• High school diploma or GED required

Greensboro's multifamily market has seen steady lease-up activity in recent years, and Retreat at Sedgefield sits in an established submarket where retention and reputation management carry real weight. Operators who treat renewals as seriously as new leases tend to perform well in this environment. That's exactly the profile Hawthorne is looking for here.