Evening Concierge

What You'll Actually Do

This is a Monday through Friday, 11am to 8pm post at a Bozzuto-managed community in San Francisco. You're the face of the building during the hours that matter most to residents: the commute home, the evening wind-down, the moment a prospect walks in and decides whether this place feels like somewhere they want to live. First impressions here aren't a leasing metric , they're a daily operational reality you own.

Concierge work at this level is part hospitality, part logistics, part community programming. On any given shift you might troubleshoot a resident issue, coordinate freight elevator reservations, manage a package room backlog (holiday seasons at high-rise and mid-rise communities in SF can move serious package volume), and still find time to plan and execute a resident event that actually gets people to show up. You'll also handle social media content and actively encourage satisfied residents to leave reviews, which has a direct effect on online reputation scores that the property team tracks closely.

The front desk logs, club room calendars, and package systems need to run clean. Sloppy organization here creates friction that residents notice fast, especially in a market where Class A expectations are high and retention depends on the lived experience matching the leasing pitch.

What You Bring

• At least two years in hospitality, retail, hotel, or travel , somewhere you learned to read a room and recover quickly when things go sideways
• Strong written and verbal communication; you can draft a resident email and handle a tense front desk conversation with equal composure
• Comfort with software, apps, and property management tools (you don't need to be an IT person, but you can't be the person who avoids the screen)
• A professional appearance and the instinct to personalize interactions , knowing a resident's name and their dog's name is the baseline, not the ceiling
• Ability to lift up to 25 pounds; package management is a real physical part of this job

Context Worth Knowing

San Francisco's rental market is one of the most reputation-sensitive in the country. Resident reviews on Google and Apartments.com carry real weight in leasing traffic, and communities that nail the day-to-day resident experience tend to hold occupancy more effectively than those relying on concessions alone. The evening concierge role sits at the intersection of retention and reputation in a way that's easy to underestimate from the outside.

The salary range for this position is $55,000 to $58,000, with bonus eligibility. Bozzuto also offers medical, dental, and vision coverage, 20 days of paid time off plus holidays, a 401k with company match, and tuition reimbursement.

Strong candidates in this role tend to come from hotel front desk or luxury retail backgrounds where managing multiple demands simultaneously , without losing composure or warmth , was already the job. If you've spent time in environments where the standard was anticipate, not react, you'll find this role familiar territory.