Community Manager

Running a property for Hillpointe means carrying a wider operational footprint than a typical community manager role. Hillpointe controls everything in-house: land, construction, procurement, asset management. That integration means the person running the property is closer to the full investment picture than you'd be at a third-party shop. You're not just managing a stabilized asset handed down from a developer you've never met. You're operating inside the machine that built it.

The Skills This Role Leans On

This is a financially literate role first. You'll need to read a budget, track NOI movement, catch delinquency before it compounds, and identify ancillary revenue opportunities that don't require a capital pitch. Mathematical comfort isn't optional here. Calculating percentages, completing fiscal reports, and managing accounts payable flow through your day in a way that's more demanding than a lease-up leasing role or a conventional Class B site with a regional doing the heavy financial lifting.

Strong communication skills matter in a specific, practical way: you're the interpreter between residents, the facilities maintenance group, vendors, and a regional manager. That liaison function is real work. Vendors need direction, invoices need to move through correctly, and your regional needs clean information to make decisions above the property level. Entrata proficiency is preferred, and if you've used it, you know how much cleaner operations run when someone actually knows the platform rather than just surviving in it.

Day-to-Day Responsibilities

• Support the regional manager in maintaining budgeted occupancy and rent levels
• Conduct regular property walks to protect asset value and catch punch list items before they become resident complaints
• Ensure units are make-ready to like-new standards before each move-in
• Keep amenities maintained and functioning at that same standard
• Manage vendor relationships and ensure invoices are submitted accurately and on time
• Identify and pursue additional revenue opportunities on an ongoing basis
• Deliver resident services and foster a community atmosphere that drives retention

Flexible availability is a real requirement here. Phone and email access outside standard hours is expected except during approved time off. Some routine local travel applies as well, including bank deposits and training. If that's a sticking point, it's worth knowing upfront.

What Hillpointe's Structure Means for This Role

Workforce housing across the Sun Belt is a competitive segment right now. Renters in this tier are making real decisions between your community and others at similar price points, which means occupancy isn't just a marketing function. It's a product function. The condition of units at turn, the responsiveness of maintenance, the feel of the amenity spaces, all of that drives traffic conversion and renewal rates in ways that matter to the asset's performance. At Hillpointe, where the development and investment side is in-house, community-level performance feeds directly into how the asset is evaluated. That's a tighter feedback loop than you'd find at most fee management operations.

For the right candidate, that visibility is genuinely useful for career development. Community managers who understand how their NOI performance connects to asset valuation decisions tend to move into regional or asset management roles faster than those who treat the job as purely operational.