Community Manager

Strong organizational instincts, financial fluency, and the ability to lead a team through a compressed annual cycle are the core skills this role draws on every day. The Community Manager position at West Quad in Greensboro sits at the intersection of student housing operations and genuine P&L ownership, and the skills you build here translate directly to regional and portfolio-level roles in purpose-built student housing (PBSH).

What This Role Actually Requires

Scion operates in the student housing segment, which runs on a rhythm most conventional multifamily managers don't experience: a concentrated summer turn where every unit needs to be made-ready before a hard move-in deadline tied to the academic calendar. The General Manager (titled Community Manager here) owns that process end to end, from vendor contract coordination and staffing plans to the financial forecasting that covers overtime hours and capex spending during the turn window. Getting that sequence right separates a well-run student asset from one that starts the lease year behind.

Outside of turn season, the role is a full general management position. You'll carry the NOI targets, manage delinquency, set concession strategy alongside leasing velocity goals, and handle month-end reporting with the property accounting team. Entrata experience is preferred, which tracks with how Scion standardizes reporting and KPI monitoring across their portfolio. You'll also be the primary on-call responder for after-hours emergencies, so this isn't a role where operational accountability stops at 5 p.m.

Leadership and Compliance Responsibilities

• Recruit, train, and retain on-site staff; maintain coverage including after-hours on-call rotation
• Ensure all staff complete Fair Housing, safety, and company policy training with full documentation
• Succession planning so the property runs smoothly in your absence
• Engage legal and risk management resources for vendor contracts and liability matters
• Maintain building permits, oversee property and vendor inspections, and enforce code compliance

Financial and Customer Experience Scope

Budget preparation, variance analysis, payroll, invoice entry, and revenue forecasting all sit with this role. You'll actively look for ways to grow NOI, whether through ancillary revenue, expense discipline, or tightening collection policy. On the customer side, Scion puts real weight on reputation management and resident experience as drivers of lease renewal and referral traffic. In a college market like Greensboro, where UNC Greensboro and NC A&T create consistent annual demand, your ability to build a community culture that residents talk about positively online matters to occupancy as much as your pricing strategy does.

Candidates who stand out in this type of role usually have prior student housing experience specifically. Conventional multifamily managers can adapt, but the compressed turn timeline and the dynamic of managing residents who are often first-time renters require a different operational tempo and a different approach to customer communication. Three or more years managing a team of at least three people is the floor here, not a stretch goal.