Community Manager

It's a Tuesday morning and your delinquency report is open on one screen while a prospective resident waits at the leasing desk. Your maintenance supervisor is texting about a delayed turn on Unit 204, and your Regional Manager wants updated occupancy numbers by noon. This is the pace of a Community Manager role at Ackermann Group, and it rewards people who can triage, delegate, and still close a lease before lunch.

The Role

Ackermann Group has been operating in the Midwest since 1938, and their Lexington presence reflects that same long-view approach to property management. As Community Manager, you'll carry full operational responsibility for your site. That means owning the budget, keeping occupancy healthy, leading a combined leasing and maintenance team, and functioning as the primary decision-maker when residents or prospects bring concerns to the door.

Day-to-day, you'll work closely with your Maintenance Supervisor to keep turns moving, grounds maintained, preventative maintenance on schedule, and service requests closed out efficiently. On the financial side, you'll use Yardi Voyager and associated reporting tools to track property-level performance and flag anything that's drifting from plan. Capex projects at the site level fall under your ownership as well, coordinated with leadership. Marketing strategy is a collaborative effort with the regional team, but execution lives with you.

People management is a real part of this job. You'll partner with a recruiter and your Regional Manager to hire leasing and maintenance staff, set performance goals, and build the kind of internal communication cadence that keeps a team aligned without constant hand-holding.

What Ackermann Is Looking For

• At least two years of residential property management experience, or comparable leadership in operations or performance management
• Demonstrated ability to meet a community's financial goals, not just track them
• Proficiency in property management software, specifically Yardi Voyager, Rent Cafe CRM, EliseAI, and AIRM are all mentioned as preferred
• Solid working knowledge of Fair Housing laws
• Strong written and verbal communication skills
• High school diploma required; bachelor's degree preferred
• CAM certification preferred
• Availability Monday through Friday, 9am to 6pm, plus at least one Saturday per month

Lexington's multifamily market has seen steady absorption over the past few years, with newer Class A product applying real pressure on older communities to compete on service and retention rather than just amenities. A Community Manager here who understands how to minimize MTM exposure and keep renewal traffic strong will have a measurable advantage. Ackermann's emphasis on a personal, community-focused culture suggests their properties lean into resident relationships as a differentiator, which makes soft skills genuinely matter alongside the financial acumen.

One thing that separates strong candidates in this type of role: the ability to read a T-12 and connect what they see there to specific operational decisions they've already made. Hiring managers at well-established owners like Ackermann tend to probe for that connection in interviews. Candidates who can speak to a time they improved NOI or reduced delinquency through a concrete operational change will stand out from those who can only describe their responsibilities.

Compensation includes a base salary with quarterly bonus potential and commission on new and renewed leases. Benefits include medical, dental, and vision coverage, a 401k with company match, paid time off, a birthday holiday, an employee rent discount at any Ackermann community, and access to career coaching and development resources.