Assistant Community Manager

What You'll Actually Do

Student housing runs on an academic calendar, and that shapes everything about this role. As Assistant Community Manager at The Flats on University in Fairfax, Virginia, you'll work alongside the General Manager on the full scope of community operations: resident accounts, delinquency control, facilities coordination, staff scheduling, and the resident experience from move-in through move-out. When the General Manager is unavailable, you step into that seat completely. That's not a formality. It requires genuine readiness.

Much of the year follows a rhythm, but the annual turn is where this role earns its complexity. Student housing turns at scale, typically over a compressed window between lease terms. You'll help plan and execute that process using Turnable to track unit progress against deadlines, conduct move-out inspections, assess and document damage charges, manage disputes, and provide hands-on support including moving furniture, completing punch list items alongside the facilities team, and organizing high volumes of resident trash. If you've never worked a student housing turn before, understand that it's a different animal than conventional multifamily. Speed, coordination, and physical effort all matter equally.

Outside of turn season, the role stays active. You'll monitor delinquency and keep it below 2% at month-end, post damage charges from quarterly inspections, help reconcile month-end accounts receivable, and coordinate utility billing. On the customer side, you'll use KPIs to track leasing velocity, concessions, and occupancy trends, manage escalated resident concerns, and respond to Google and Yelp reviews through Entrata. You'll also support staff development by helping recruit, train, and retain team members, and coordinating the on-call schedule including after-hours shifts.

What You Bring

• At least one year of experience in property management or a residential living community
• Proficiency in a property management system, with Entrata preferred
• Strong written and verbal communication skills, including the ability to draft resident-facing notices and legal correspondence accurately
• Comfort working across platforms: Entrata, ClickUp, Microsoft Office, Qualtrics, Greenhouse, Lattice, and Turnable
• A detail-oriented, confidentiality-conscious approach to resident accounts and financial records
• Eligibility to work in the United States (visa sponsorship is not available)

Where This Role Fits in Your Career

The skills this position builds are directly transferable to a General Manager role in student housing or conventional multifamily. You'll develop fluency in financial reporting, delinquency management, turn execution, and staff leadership simultaneously. What separates strong candidates from average ones here isn't just organizational skill. It's the ability to shift between strategic thinking (reading KPIs, identifying leasing trends, building action plans) and physical, high-effort work (turn support, inspections, facilities coordination) without losing pace on either. Student housing at this level rewards people who don't treat either mode as beneath them.

Scion offers a benefits package that includes health, dental, and vision coverage, 401k matching, paid parental leave, paid time off, floating holidays, a discretionary annual bonus, and learning reimbursement. This is an exempt, salaried position based on-site at The Flats on University in Fairfax, with additional hours expected during peak periods and emergencies.