Assistant Community Manager

The Assistant Community Manager role at Waypoint Management Services in Jacksonville sits between leasing and full property oversight. You're working directly with the Community Manager on daily operations, which means your week will pull you in a few directions at once: supporting the leasing team, staying on top of delinquency, tracking make-ready schedules, and making sure the rent roll reflects reality. That breadth is what makes the position genuinely useful for someone who wants to grow into a Community Manager role down the road.

The financial side of this job carries real weight. You'll help monitor performance against goals, flag delinquencies early, assist with evictions when it comes to that, and contribute to pricing recommendations based on market surveys and occupancy trends. Jacksonville's multifamily market has seen steady rent growth and competitive lease-up activity across multiple submarkets, so knowing how to read the local competitive set and translate that into pricing conversations matters here. Yardi experience helps, but the bigger requirement is being organized enough to keep lease files, renewal tracking, and occupancy reports accurate without letting things slip.

Weekend availability is a real requirement, not a formality. You'll be part of a rotation, and the expectation is that you show up ready to work those days the same as any other. That's worth knowing upfront.

On the leasing side, you'll support team training and help execute marketing strategies to drive traffic and improve retention. Renewals are part of the job too, and Waypoint offers monthly leasing and renewal bonuses, so there's direct upside when the team performs well.

What Waypoint Is Looking For

• At least two years of leasing, sales, or hospitality experience
• Comfort with Microsoft Office and basic social media tools; Yardi experience is a plus
• Strong written and verbal communication, especially with residents
• Organized enough to manage competing administrative priorities without dropping details
• High school diploma or equivalent; valid driver's license required

Benefits start on day one and include medical, dental, and vision coverage, a 401k with company match, 120 hours of PTO in the first year, two floating days, an employee housing discount, commuter benefits, and a referral program. Professional development is also part of the package, which matters if you're treating this as a stepping stone rather than a stopping point.

The strongest candidates for this kind of role tend to be people who can hold a conversation with a frustrated resident, pull a delinquency report, and still support a leasing consultant's training all before noon. If you're detail-oriented, financially minded, and comfortable with the pace that multifamily operations demand, this is a solid next step.