Assistant Community Manager

The Role and Where It Fits

At a well-run apartment community, the Assistant Community Manager sits at the intersection of leasing performance, resident retention, and daily financial controls. It's the role where you learn to read a delinquency report and handle a lease renewal conversation in the same afternoon. Hawthorne Residential Partners, a top-50 multifamily operator rooted in the Southeast, is hiring for this position at Hawthorne at Main in Kernersville, NC, a Triad-area market that continues to draw steady renter demand from residents priced out of Greensboro and Winston-Salem proper.

This is a full-cycle support role. You'll work directly alongside the Community Manager, stepping in to lead the team when they're out, and taking ownership of both the leasing floor and the financial side of daily operations. That dual responsibility is what makes this position a genuine proving ground for candidates who want to move into a Community Manager seat.

What the Day-to-Day Actually Looks Like

On the leasing side, you're conducting tours, responding to incoming leads, and guiding prospects from inquiry through signed lease. You'll track occupancy goals, push renewal conversations, and manage the accuracy of lease documents and application files. Social media content for resident events falls in your lap too, which in practice means knowing how to keep a community engaged online without it feeling like an afterthought.

The financial piece carries real weight here. You'll handle rent collection, payment posting, and check scanning. Weekly delinquency follow-up calls are part of the rhythm, and when accounts don't resolve, you'll coordinate the eviction process. Regular ledger reviews keep billing and payment applications clean, and you'll assist with financial reporting for the Community Manager and regional leadership.

The schedule runs Monday through Friday, 9 AM to 6 PM, with Saturdays from 10 AM to 4 PM. One weekday off keeps the week at 40 hours, though resident events or community needs can require flexibility.

• Two years of property management experience preferred
• Six months of prior assistant community manager experience preferred
• Valid driver's license required
• CALP accreditation is a plus
• High school diploma or GED required

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), paid parental and adoption leave, pet insurance, company-paid life insurance, and 24/7 telehealth access.

Hawthorne also runs a formal Career Path Program. Assistant Community Manager is a defined step toward Community Manager, and their Learning and Development team is built around that progression. Candidates who can demonstrate comfort with financial reports alongside strong leasing instincts tend to move quickly through that path.