Assistant Community Manager

What You'll Actually Do

At Landmark Apartments in Murfreesboro, the Assistant Community Manager role sits right at the intersection of leasing performance and daily operations. On any given morning, you might be reviewing the delinquency report and making follow-up calls before the leasing office opens, then shifting to a prospect tour and a renewal conversation by midday. The pace reflects what Murfreesboro has become: one of the faster-growing mid-size markets in Tennessee, with consistent apartment demand driven by Middle Tennessee State University's footprint and steady in-migration from Nashville's metro sprawl. Occupancy expectations here are real, and your contribution to hitting those numbers matters.

The financial side of this role carries weight. You'll oversee rent collection, post payments, scan checks, and conduct regular ledger reviews to catch billing errors before they become resident disputes. When delinquency climbs, you coordinate the follow-up process and, when necessary, the eviction workflow. You'll also assist with financial reporting that goes up to the Community Manager and regional leadership, so comfort reading a basic financial summary is genuinely useful here, not just a checkbox.

On the leasing side, you'll handle inbound leads, conduct tours, and guide prospects through the application process. Renewals are equally important. Strong retention keeps concessions in check and stabilizes NOI, and Hawthorne's commission structure rewards you for both. You'll also manage the community's social media presence, which at a conventional garden-style or mid-rise property like this means showcasing events, amenities, and resident life in ways that support traffic generation.

When the Community Manager is out, you run the operation. That means keeping the team focused, handling resident escalations, and making judgment calls without waiting for direction.

What You Bring

• At least two years of property management experience, with preference for candidates who've already held an assistant manager title
• Comfort with rent collection workflows, ledger reviews, and delinquency follow-up
• Leasing experience with a track record of converting traffic and supporting retention
• A valid driver's license; a CALP designation is a plus but not required
• Availability for a schedule that includes Saturdays and occasional evenings for resident events

Context Worth Knowing

Hawthorne Residential Partners ranks among the 50 largest multifamily operators in the country, with a concentration in the Southeast. For someone at the assistant manager level, that scale matters for career trajectory. Hawthorne's stated career path program treats the ACM role as a deliberate stepping stone toward Community Manager. If you can demonstrate financial accountability alongside leasing competency, the move to CM is a realistic near-term goal, not a distant one. The candidates who advance fastest in this type of role tend to be the ones who treat the financial reporting piece with the same seriousness as their leasing numbers, rather than leaving it entirely to the manager above them.

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), pet insurance, and paid parental leave options.