Assistant Community Manager

Student housing runs on a different clock than conventional multifamily. Lease-up happens once a year, turnover is compressed into a matter of weeks, and your residents are 18-to-22-year-olds who may have never signed a lease before. The Assistant Community Manager role at Alight West Tenn in Tallahassee exists precisely because that operational complexity needs more than one set of hands to manage well.

What the Role Actually Involves

Scion is one of the larger student housing operators in North America, and this position sits directly below the General Manager, which means you're expected to run the property when the GM isn't there. That's not a footnote. It shapes everything about how you'll need to show up. On a given week you might be reviewing delinquency reports and enforcing collection policy, coordinating move-in room assignments, pulling inspection punch lists on vacant bed spaces, and handling an escalated resident situation that came in after hours. The paperwork load is real. Resident accounts, utility billing, accounts receivable, month-end reconciliation, final billing at move-out. Keeping delinquency below 2% by month end is a stated expectation, not a soft goal.

There's a sales component here too. You'll run weekly market surveys, manage concessions within budget, track KPIs, and direct the team toward occupancy and revenue targets. Student housing traffic tends to spike in predictable windows, but those windows are intense. The annual turn process, where hundreds of residents move out and a new group moves in within days, is the defining event of the student housing calendar. You'll help plan and execute it.

Staff development is part of the job as well. You'll coach leasing and maintenance staff, help with hiring, and make sure everyone on site is current on Fair Housing compliance and safety protocols. After-hours on-call is part of the schedule rotation.

What Separates Strong Candidates Here

The gap between a decent candidate and a strong one usually comes down to two things in student housing. First, comfort with the pace of a single annual leasing cycle. Unlike conventional properties where you're absorbing new residents throughout the year, here the stakes concentrate. Missing the leasing season has consequences that don't reset for twelve months. Candidates who've worked lease-ups or annual turn processes in student or conventional housing understand that rhythm. Second, account management discipline. The billing side of this role, damage charges from quarterly inspections, NSF fees, move-out final statements, utility reconciliation, is detailed and unforgiving. Candidates who treat the financial side as secondary to the customer-facing side tend to struggle.

• At least one year of experience in property management or residential living communities
• Proficiency in a property management system, with Entrata preferred
• Strong written and verbal communication skills
• Ability to work non-traditional hours during peak periods and respond to emergencies
• Work authorization in the United States (visa sponsorship is not available)

Benefits include health, dental, and vision insurance, 401k matching, paid time off, paid parental and maternal leave, a discretionary annual bonus, and learning reimbursement. The position is based on-site at Alight West Tenn in Tallahassee, with periodic travel possible.