Assistant Community Manager

The assistant community manager role exists because a community manager can't be everywhere at once. Rent has to post. Leads have to close. Delinquency calls don't make themselves. In practice, this role runs the front office and catches whatever falls through the cracks, which is why the best ACMs we've seen treat it less like a support position and more like a GM-in-training job.

Hawthorne Residential Partners sits comfortably in the top 50 multifamily operators nationally, with a portfolio rooted in the Southeast. Station at Poplar Tent is a Concord, NC community that needs someone who can hold down leasing traffic, manage the financial side of the office, and step into the CM seat when needed without the wheels coming off.

What the Day Actually Looks Like

A typical week here moves between leasing and admin work in roughly equal measure. You'll run tours, work your lead pipeline, and push renewals, but you'll also be in the ledger doing billing audits, posting payments, and making delinquency calls before they turn into something worse. Social media content for resident events falls in your lap too. Concord's rental market has stayed active, which means traffic is real and your leasing numbers will be visible.

When the community manager is out, you're it. That means the team looks to you, regional looks to you, and residents still expect the same level of service. It's not a dramatic responsibility, but it does require that you've already internalized the financial reporting cadence, the eviction coordination process, and how to prioritize a punch list of daily tasks without being told.

What Hawthorne Is Looking For

• Two years of property management experience, with at least six months in an assistant manager seat preferred
• Comfort reading a T-12 and identifying where billing or payment posting has gone sideways
• A track record of closing leases and retaining residents, not just showing units
• Steady conflict resolution skills, particularly with delinquent residents or lease disputes
• Valid driver's license required; CALP designation is a plus but not a barrier
• High school diploma or GED equivalent

The schedule runs Monday through Friday, 9 to 6, with Saturdays from 10 to 4. One weekday off keeps the week at 40 hours. Resident events and community needs can occasionally pull you into evenings or weekends, which is standard for this type of role.

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Hawthorne also runs a formal career path program, and the ACM-to-CM track is real, not just a line in a job posting. If you want to run your own community within a few years, this kind of structured exposure to both the leasing and financial sides of operations is exactly where that trajectory starts.