Assistant Community Manager

Skills at the Center of This Role

The Assistant Community Manager position at Hawthorne Residential Partners draws on a specific combination of skills that don't always appear together in property management: financial literacy, leasing ability, and the kind of interpersonal range it takes to deescalate a frustrated resident one hour and close a lease the next. If you've been building those skills in a leasing or administrative role and you're ready to carry more operational weight, this is the next logical step.

The property is The Whitby, located in Birmingham's 35242 zip code, a competitive suburban submarket where resident expectations skew higher. Keeping occupancy strong here means your leasing instincts matter, but so does your ability to retain the residents already in place. Renewals, relationship management, and follow-through on maintenance or billing concerns all factor into how the community performs.

What You'll Be Doing Day to Day

On the financial side, you'll handle rent collection, payment posting, ledger reviews, and delinquency follow-up. That last item deserves a clear-eyed look: weekly calls to delinquent residents and coordinating eviction procedures when necessary is real work that requires both firmness and professionalism. You'll also assist with financial reporting that goes up to regional leadership, so accuracy and attention to detail in your administrative work directly affects how the community is evaluated.

On the leasing side, you'll conduct tours, respond to leads, guide prospects through the application process, and manage renewals. You'll also handle social media content for the community, which increasingly connects to traffic generation at the property level. This breadth is what makes the ACM role valuable: you're touching both the revenue side (leasing, renewals, delinquency) and the operations side (team coverage, resident relations, daily workflow) at the same time.

When the Community Manager is out, you step into that seat. That's not a formality. It's the part of this role that builds the judgment and confidence that separates a strong ACM from one who stays in the role for years without advancing.

Where This Role Leads

Hawthorne runs a formal Career Path Program specifically designed to move Assistant Community Managers into Community Manager roles. That's worth taking seriously. The ACM position is where most property managers develop the financial fluency, leasing track record, and team leadership experience they need to run a community independently. The skills you build here, reading a T-12, managing delinquency, supporting a leasing team through a slow traffic month, carry directly into a CM role and compound over time.

Candidates who stand out in this role tend to already have a feel for the numbers side of property management, not just the leasing side. Two years of property management experience is preferred, along with at least six months in an ACM capacity. A CALP designation is a plus and signals that you've invested in the leasing fundamentals. The schedule runs Monday through Saturday with one weekday off, and some evening or weekend availability comes with the territory for resident events.

• High school diploma or GED required
• Two years of property management experience preferred
• Six months of prior ACM experience preferred
• Valid driver's license required
• CALP accreditation is a plus

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), paid parental and adoption leave, pet insurance, and company-paid life insurance.