Assistant Community Manager

What You'll Actually Do

The Assistant Community Manager role at Hawthorne at Indy West sits at the intersection of leasing, collections, and team operations. On any given day, you might open the office, work a lead pipeline, conduct tours, and post payments before noon. By afternoon, you're doing ledger reviews, following up on delinquencies, and helping a resident work through a billing question without escalating it into a formal dispute. When the Community Manager is out, the property runs through you.

The leasing side is real work. You're conducting tours, processing applications, handling renewals, and keeping an eye on occupancy. You'll also manage social media content for the community, which means knowing what residents respond to and keeping the feed current without it becoming an afterthought. The financial side carries equal weight: rent collection, check scanning, payment posting, weekly delinquency calls, and coordinating with the CM on any eviction procedures that need to move forward. Ledger accuracy matters here. Billing errors that go unnoticed become problems fast.

Hawthorne operates as one of the top 50 multifamily management companies in the country with a strong Southeast footprint. This is a managed community, and regional leadership will see your numbers. Financial reporting flows up, so accuracy and consistency in your administrative work isn't optional.

What You Bring

• At least two years of property management experience, with some time in an assistant manager seat preferred
• Comfort with the full delinquency cycle: calls, notices, ledger documentation, and knowing when to escalate
• Leasing competency you can actually demonstrate on a tour, not just on paper
• A valid driver's license
• CALP accreditation is a plus, not a requirement
• High school diploma or GED

The schedule runs Monday through Friday with one weekday off each week, plus Saturdays from 10 to 4. Evening and weekend availability may come up for resident events. That's standard for this type of role, and worth knowing upfront.

Compensation and Growth

Hawthorne pays hourly plus monthly leasing and renewal commissions and quarterly performance bonuses. The benefits package includes medical, dental, vision, 401k match, paid time off (including your birthday), pet insurance, paid parental leave, and company-paid life insurance. They also run a formal Career Path Program, and the progression from assistant manager to community manager is a real one here, not just language in a job posting. If your goal is to run your own property, this company has the structure to get you there.

The candidates who do well in this seat tend to have one thing in common: they treat the financial side of the role with the same seriousness as the leasing side. Delinquency management and ledger accuracy aren't back-office tasks. They're how a community hits NOI. If that framing clicks for you, this is a good fit.