Assistant Community Manager

It's move-out weekend at Varsity House Gainesville. You're walking units with a vendor, flagging punch list items in Turnable, and fielding a call about a disputed damage charge, all before noon. That's a normal Tuesday in student housing, and it's exactly the kind of environment this role is built for.

What This Role Actually Involves

The Scion Group runs one of the more operationally sophisticated student housing platforms in the country, and the Assistant Community Manager (titled internally as Assistant General Manager) at Varsity House is a genuine second-in-command. You're not shadowing. You're running the building when the General Manager is out, and you're a daily partner in everything from staff development to financial reporting when they're in.

The responsibilities here span a wider range than most assistant-level roles in conventional multifamily. On any given week, you might be coaching a leasing team member through a difficult resident interaction, auditing accounts receivable in Entrata, reviewing KPIs on leasing velocity and concessions, and physically helping move furniture during the annual turn. Student housing turns are a different animal. The volume is compressed, the stakes are high, and everyone, including management, gets hands-on.

Specific duties include:

• Supporting the GM with hiring, training, and staff scheduling, including after-hours on-call coordination
• Managing resident accounts, utility billing, and accounts receivable with regular auditing
• Keeping delinquency below 2% through consistent enforcement of late fee and collections policies
• Conducting property inspections and coordinating work orders with vendors and facilities staff
• Assisting with the full annual turnover process, including move-out inspections, damage assessments, and final billing
• Monitoring resident feedback across Google, Yelp, and internal survey platforms, then acting on it
• Using KPI data to inform decisions on market rates, concessions, and leasing strategy alongside the Customer and Sales Experience Manager

What Qualifies You and Where This Can Lead

You need at least one year of on-site experience in property management or residential communities, and comfort with Entrata is a real plus given how deeply it's used here. Strong written communication matters more than people often expect in this role. Resident notices, review responses, and damage dispute correspondence all reflect on the property's reputation.

The tool stack at Scion is worth noting: Entrata, Turnable, Qualtrics, Lattice, ClickUp, and Greenhouse. Candidates who pick up systems quickly and think in terms of process will feel at home here. Those who prefer loose, unstructured environments probably won't.

What separates strong candidates from average ones in a role like this is the ability to hold both the detail-level work (a resident's billing dispute, a punch list item, a late fee exception) and the bigger picture (occupancy trends, team morale, turn readiness) at the same time. Neither one gets dropped.

Career-wise, this is one of the cleaner paths to a General Manager seat in student housing. The exposure here covers operations, people management, financial performance, and facilities, which means the skills you build aren't siloed. They transfer directly to a GM role at a larger community, a regional support position, or even a corporate ops track if that's the direction you want to go. Student housing experience also translates well to conventional multifamily, especially on the lease-up side, where the high-velocity leasing cycles are comparable.

This is a salaried, exempt position based on-site at Varsity House in Gainesville. Benefits include health, dental, and vision coverage, 401k matching, paid parental leave, and learning reimbursement. Work authorization in the U.S. is required. Visa sponsorship is not available.