Assistant Community Manager - Student Housing

What You'll Actually Do

This role sits right in the middle of everything at Alight Fayetteville. You're the General Manager's right hand on daily operations, which means one morning you're reviewing delinquency reports and chasing down late fees, and the next afternoon you're walking units with a vendor during a make-ready inspection. Student housing runs on a calendar that doesn't slow down, and neither does this position.

A big part of the job is financial oversight: keeping accounts receivable clean, reconciling month-end reports, and holding delinquency below 2% by the time the books close each month. You'll also manage resident accounts and utility billing, post damage charges from quarterly inspections, and process move-out refunds or dispute responses. It's detailed, repetitive work that has real consequences if it slips.

Then there's turn. Student housing runs on a lease-up cycle tied to the academic year, and the annual turnover process here is a full team effort. You'll use Turnable to track progress on the electronic turn board, walk units with vendors, assess damage charges at move-out, and yes, physically help move furniture and clean units when volume demands it. If you've only ever managed turn from behind a desk, that expectation is worth knowing upfront.

You'll also support leasing and customer experience goals alongside the Customer and Sales Experience Manager, keeping an eye on KPIs like leasing velocity, concessions, and gain to lease. When resident concerns escalate, they land with you. You'll respond to Google and Yelp reviews through Entrata and develop action plans based on patterns you're seeing in resident feedback.

What You Bring

• At least 1 year of experience in property management or residential community operations
• Comfort working in Entrata or a comparable property management system
• Strong written communication skills (resident notices, review responses, and internal reporting all require clarity)
• The ability to handle confidential resident and financial information without cutting corners
• Willingness to work non-traditional hours during peak leasing periods and take on-call shifts
• Experience with or quick adaptability to platforms like ClickUp, Qualtrics, Greenhouse, or Lattice is a plus

Context Worth Having

Student housing has its own rhythm that differs from conventional multifamily. Residents are often first-time renters, parents are frequently involved in leasing decisions, and the entire community turns over on a compressed summer timeline rather than on rolling lease expirations. That creates concentrated stress points, especially during move-in and move-out weeks, that you won't find at a typical garden-style property. The upside is that the operational complexity accelerates your learning. Assistant Community Managers who handle student housing well tend to be well-prepared for General Manager roles because they've already dealt with high-volume turns, active parent communication, and tight financial reporting cycles.

The Scion Group uses a fairly deep tech stack for a property-level role. Familiarity with Entrata is the most important piece, but being comfortable jumping between project management tools, experience platforms, and applicant tracking systems will make the day-to-day less friction-heavy. This position is based on-site at Alight Fayetteville and requires U.S. work authorization. Visa sponsorship is not available.