Assistant Community Manager

Student housing operates differently than conventional multifamily, and if you haven't worked it before, the learning curve is real. Scion knows this, and the Assistant Community Manager role at Lark Chapel Hill is built for someone ready to get into the weeds of a collegiate property while developing the skills to eventually run one.

This position supports the General Manager across the full range of community operations. That means financial administration, resident account management, delinquency control (Scion targets sub-2% by month-end), facilities coordination, and staff development. You'll also work closely with the Customer and Sales Experience Manager on leasing performance, tracking KPIs like concessions, gain to lease, and leasing velocity. The expectation is clear: when the GM is out, you run the property.

The role carries real weight during annual turn. Student housing turn is compressed, high-volume, and unforgiving. You'll use Turnable to manage the electronic turn board, conduct move-out inspections, assess damage charges, handle dispute processing, and physically pitch in on make-ready tasks including moving furniture, assisting with punch list items, and cleaning units. Anyone who thinks this is a desk job hasn't worked a student turn season.

Day-to-day, you're balancing resident escalations, utility billing, accounts receivable reconciliation, Google and Yelp review responses via Entrata, and monthly property walks to keep the asset up to Scion's standards. The tech stack is heavier than most: Entrata, Greenhouse, Lattice, Turnable, Qualtrics, and ClickUp are all in regular rotation. Comfort with property management systems isn't optional here.

What they're looking for

• At least one year of experience in property management or residential communities
• Strong written and verbal communication skills
• Proficiency in Entrata or a comparable PMS
• Solid detail orientation and comfort managing competing priorities
• A customer-focused mindset and the ability to handle escalated resident situations without losing composure
• Discretion with confidential information

What separates candidates who thrive here from those who struggle is usually the same thing: the ability to shift from a leasing conversation to a facilities issue to a delinquency report without dropping the ball on any of them. Student housing peaks hard and moves fast. Chapel Hill adds the layer of a university-driven demand cycle that dictates the rhythm of the entire operation.

For someone with conventional multifamily experience, this role builds skills that transfer broadly: Entrata fluency, financial reporting, staff supervision, and turn management all carry weight across Class A, B, and C assets. And for someone already in student housing, this is a clear path toward a General Manager seat.

The position is exempt, includes a discretionary annual bonus, standard health and dental and vision coverage, 401k matching, paid parental leave, and learning reimbursement. Work is based at the Lark Chapel Hill property with some travel expected. Non-traditional hours during peak periods and on-call coverage are part of the job.