Services Coordinator I (The Farm, Jardines Del Valle)

It's a Tuesday afternoon and a family who moved in three weeks ago still hasn't shown up to a single program. You knock on their door, introduce yourself, and learn they didn't understand the flyer because it was only in English. That moment, and what you do next, is the heart of this role.

MidPen Housing has operated affordable housing communities across Northern California since 1970, and its resident services model treats programming not as an add-on but as a core function of the property. The Farm and Jardines Del Valle are family communities, and the Services Coordinator I hired here will carry that philosophy into daily practice: running after-school programs, coordinating health and wellness workshops, facilitating financial literacy and rental assistance resources, and organizing food distribution. The work is relational before it's administrative, but the administrative piece matters too. Accurate records, timely reporting to both MidPen and external funding agencies, and documentation that holds up to compliance review are skills this role requires from day one.

What This Role Actually Demands

You'll conduct outreach the old-fashioned way: door-to-door, by phone, and by email. You'll build relationships with local community agencies and monitor how well those partnerships are actually delivering for residents. When a resident surfaces a crisis situation at a low-to-moderate level, you'll be the first person in the room, which means you need solid judgment about when to intervene directly and when to escalate, along with a clear understanding of mandated reporting obligations.

Bilingual fluency in English and Spanish is required for this property given the resident population. Comfort communicating across language barriers more broadly, including using translation tools, will serve you well here too.

• High school diploma or GED with at least one year of experience in community development, social services, or a related field (progress toward a two- or four-year degree is preferred)
• At least one year working with families, youth ages 5 to 12 in classroom or after-school settings, or older adults in a service context
• Comfort with Microsoft Office Suite, Outlook, Teams, Zoom, OneDrive, and Salesforce
• Schedule flexibility: core hours are Monday through Friday, 9 AM to 6 PM, with one to two evenings per week until 7 PM
• Ability to travel between properties as needed

Skills This Role Builds

Coordinators who start at the Services Coordinator I level and do the documentation and compliance work carefully tend to develop a sharp understanding of how resident services programs get funded and measured. That knowledge transfers directly into program management, services supervision, or community development roles within nonprofit housing organizations. The ability to design outreach strategies for hard-to-reach populations and to track outcomes in Salesforce are skills that carry weight well beyond this position.

What separates strong candidates from capable ones in this role is comfort with ambiguity inside a structured system. The programs have defined goals and reporting requirements, but residents don't arrive in predictable patterns. The coordinator who can hold both realities at once, staying organized while staying genuinely responsive, is the one who builds the kind of trust that brings residents back to the table. The pay range for this position is $24.62 to $27.70 per hour, based on experience and qualifications.