Assistant Community Manager (Kiku Crossing)

It's a Tuesday morning and a resident has questions about their recertification paperwork, the maintenance request from unit 14 still needs a follow-up, and the bank deposit has to go out before noon. That's a normal hour in this role.

Kiku Crossing is part of MidPen Housing's portfolio of more than 130 affordable communities across Northern California, serving working families, seniors, and residents with special needs. This Assistant Community Manager position supports the day-to-day operations of the property under the direction of the Community Manager, with real responsibility across leasing administration, fiscal tasks, compliance, and resident relations.

What the Work Actually Looks Like

A significant part of this role is compliance-driven. Affordable housing operates under layered regulatory requirements, and you'll be helping process recertifications, welfare exemption documents, and reviews tied to programs like TCAC and HUD's Management and Occupancy Review process. If you haven't worked in affordable housing before, that learning curve is real. The income verification and waitlist management side of the job requires accuracy and consistency, not just effort.

Beyond compliance, you'll handle the operational rhythm of the property: scheduling turns, monitoring turnover forms, processing work orders with the facilities team, collecting rents, managing petty cash logs, and preparing bank deposits. You'll also conduct property inspections to flag maintenance and security concerns, which means you're not just behind a desk. Resident communication is a steady part of the job too, from emergency preparedness procedures to coordinating resident meetings.

• Leasing administration: income verification appointments, lease preparation, waitlist management
• Compliance support: recertifications, MOR and TCAC review preparation, exemption documents
• Fiscal tasks: rent collection, security deposit processing, petty cash logs, bank deposit preparation
• Facilities coordination: work order tracking, property inspections, maintenance follow-up
• Resident relations: notices, meeting coordination, emergency communication
• File maintenance: resident and property records, handled with confidentiality

Who Fits This Role

MidPen is looking for someone with at least a high school diploma or GED and one year of experience in residential property management, customer service, or administrative work. Familiarity with RealPage is a plus. Strong written and verbal communication matter here because you're dealing with residents who may be navigating stressful housing situations, and how you communicate directly affects their experience.

What separates stronger candidates in affordable housing administration isn't just organization, though that's essential. It's the ability to hold firm on compliance requirements while still treating residents with patience and respect. Those two things can feel like they pull in opposite directions on a hard day. The candidates who thrive here find a way to do both.

Pay runs from $21.15 to $23.80 per hour depending on experience. MidPen offers a full benefits package including health, dental, vision, life and disability coverage, a 403(b) retirement plan, paid parental leave, FSA options, an employee education reimbursement program, and pet insurance, among others.