Service Manager

A Service Manager role lives or dies on technical range. HVAC certification is the baseline here, but the day-to-day at Dream Marine Creek pulls across plumbing, electrical, appliance repair, pool maintenance, painting, and grounds. If your skill set runs deep in one trade and thin everywhere else, this will be a grind. If you're genuinely multi-skilled, it plays to your strengths.

What This Role Actually Demands

You're running the service department at a Fort Worth community, which means owning work order flow, turn scheduling, vendor relationships, and the OpEx maintenance budget simultaneously. The 5-day turn target is the metric that tends to separate organized service managers from overwhelmed ones. Vacant apartments need to move through make-ready on a defined punch list, and your team's scheduling discipline drives whether that happens.

Day-to-day responsibilities include:

• Assigning and tracking service requests with a 24-hour turnaround standard
• Managing on-call rotation and your team's daily focus
• Overseeing vendor relationships and supply inventory without over-ordering
• Processing purchases through AppFolio and keeping spending aligned with budget
• Handling security deposit dispositions for vacant units
• Keeping grounds and common areas in order and addressing hazards proactively
• Leading from the front, including doing technician and groundskeeper work when needed

HVAC certification is required, and you'll need a valid driver's license, a clean driving record, a reliable personal vehicle for daily assignments and on-call rotation, and your own basic tools. Physical demands are real: lifting 50-plus pounds and stairs, daily.

The Leadership Layer

This is a supervisory role, not just a senior technician position. You'll coach and mentor the maintenance team, manage schedules, and set the tone for how service gets done at the property. Budget fluency matters. Cost-saving initiative isn't a nice-to-have here; it's part of the job description. Candidates who've only ever been handed a work order queue and told to clear it will find the management side of this role a bigger adjustment than they expect.

Strong candidates tend to be people who already think in systems. They track turn timelines without being asked, notice when inventory is creeping up before it becomes a budget problem, and can coach a junior tech through a repair rather than just handling it themselves.

The Property and the Company

Dream Marine Creek is located at 5222 Shadydell Dr in Fort Worth, a garden-style community in a market that continues to see meaningful multifamily activity. Dream Live Prosper Communities operates as part of DLP Capital, which has been on the Inc. 5000 list of fastest-growing private companies for thirteen consecutive years. The company focuses on attainable housing, which shapes the culture and the priorities at the property level.

Benefits include PTO, health, dental, vision, and life insurance, plus a 401(k). Schedule flexibility is expected, including weekends. That's standard for this role in any organization.