Senior Client Services Specialist - Remote

What This Role Actually Builds

Portfolio migrations are one of the most technically demanding workflows in third-party property management. They sit at the intersection of client relationship management, operations, technology configuration, and legal compliance. This Senior Client Services Specialist role at Asset Living puts you at the center of all four. You're not supporting migrations. You're running them.

The skills that get the most use here are project management under ambiguity, stakeholder communication across departments that don't share priorities, and pattern recognition. When you're coordinating between Operations, Treasury, IT, Legal, and a client simultaneously, the ability to spot a dependency that will blow a timeline before it does is what separates someone who's good at this from someone who's exceptional. That instinct develops fast in a role like this, and it transfers directly to Director of Transitions, VP of Client Services, or regional operations leadership later on.

What You'll Own Day to Day

Each migration you lead covers the full lifecycle: onboarding, in-portfolio transitions, and offboarding. You'll build the timelines, identify the dependencies, and adjust when something shifts. You'll also be the primary voice clients hear during the process, which means you need to be equally comfortable explaining a Yardi configuration issue to an internal IT contact and translating that same issue into plain language for a client who doesn't care about the technical details, only whether it gets fixed before go-live.

The cross-functional coordination piece is real. Asset Living's portfolio spans multifamily, single-family rentals, affordable housing, build-to-rent, and student housing, and each property type carries its own quirks around banking arrangements, master service agreements, and third-party integrations. You'll need to track client-specific Yardi instances and other portfolio nuances without letting anything fall through the cracks across multiple concurrent projects.

You'll also mentor other Client Services Specialists who are handling individual tasks within your migrations. That's a meaningful part of the role. It means you're developing leadership depth, not just technical depth.

Who Fits This Well

• 4 to 6 years in client services, property management, or portfolio transitions, with direct exposure to multi-property projects
• Familiarity with Yardi at an advanced user level, plus comfort with Microsoft Office Suite, SharePoint, and CRM tools
• A background in multifamily or real estate specifically (the industry vocabulary matters when you're managing client expectations)
• Proven ability to move cross-functional teams toward a deadline without having direct authority over them
• A bachelor's degree or equivalent hands-on experience in a transitions or client services environment

This position is fully remote and doesn't require travel. Asset Living is an NMHC top 50 firm and an IREM Accredited Management Organization, which means the processes and standards here are well-developed. If you're the kind of person who gets frustrated when there's no structure, this is a good environment. If you're the kind of person who also wants to improve that structure over time, this role explicitly includes process improvement as a core responsibility. That combination is rare and worth noting.