Client Services Specialist

Third-party management firms like Asset Living live and die by transitions. When a new property joins the portfolio or an existing one exits, the handoff touches contracts, software systems, utility accounts, vendor relationships, and resident communications all at once. The Client Services Specialist role exists specifically to hold that process together, keeping clients informed and internal teams coordinated from the first signed agreement to the final closeout.

What This Role Actually Covers

Asset Living manages properties across multifamily, single-family rental, student housing, affordable housing, active adult, and build-to-rent. That breadth means the onboarding and offboarding work here is more varied than you'd find at a firm focused on a single product type. One week you might be walking a new student housing community through the company's platform and compliance requirements; the next, you're coordinating the documentation checklist for a build-to-rent community exiting the portfolio.

Day to day, you'll serve as the primary contact for client inquiries and escalations, run training sessions on Asset Living's tools and processes, and maintain accurate records throughout each transition. You'll pull reports to track performance indicators and surface that data to internal leadership. When something breaks down mid-onboarding, you'll coordinate with cross-functional teams to resolve it rather than waiting for someone else to take ownership.

This position is fully remote and carries no travel requirement.

What Strong Candidates Bring

• A bachelor's degree or equivalent professional experience in a client-facing role
• Demonstrated experience in client services, account management, or a related coordination function
• Comfort working inside CRM platforms and the Microsoft Office Suite
• Clear written and verbal communication skills, particularly when explaining process steps to clients who are new to a system
• Attention to detail in document management and record-keeping
• The ability to work across departments without losing track of the client relationship

Where candidates tend to separate themselves in this type of role is in how they handle ambiguity during a transition. Onboarding a property into a large third-party management portfolio involves moving parts that don't always cooperate on the same timeline. The people who do this work well don't just track tasks; they anticipate gaps, ask the right questions early, and keep clients from feeling like they're waiting in the dark. If you've managed client relationships through complex implementation or transition projects before, that experience translates directly here.

The compensation range for this remote position is $55,000 to $65,000 annually.